Lifecycle record
A-FLEX-05-12X-K9 EOL & EOSL Dates
Cisco On-Premises UCCX Standard & Premium Media Kit v12.0
Lifecycle status
End of Support (EOL Completed)
A-FLEX-05-12X-K9 reached its last date of support on 2023-08-31. Cisco support services are no longer available for this model. Recommended replacement: A-FLEX-05-12-5-K9.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2021-01-23 |
|---|---|
| End of Sale (EOS) | 2021-04-23 |
| End of Service Life (EOSL) | 2023-08-31 |
| Manufacturer | Cisco |
| Category | Software |
| Product Series | Cisco FLEX Subscription for Unified Contact Center Express |
| Part Number | A-FLEX-05-12X-K9 |
| Release Date | 2018-05-08 |
| Replacement Part Number | A-FLEX-05-12-5-K9 |
| Replacement Product Name | Cisco On-Premises UCCX Standard & Premium Media Kit v12.5 |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Date Of Support: HW | 2023-08-31 |
|---|---|
| Official EOL Notice | View Official EOL Documentation |
| Milestone Notes | *The requested subscription start date needs to be on or before the End of Sale Date for new subscriptions, and on or before the End of Change/Renewal Date for subscription changes and renewals. **The projected subscription term end date for new or changing subscriptions needs to be on or before the Last Date of Support. |
| End Of Change/Renewal Date: Subscription | 2022-04-23 |
More Cisco FLEX Subscription for Unified Contact Center Express EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| A-FLEX-HJX-SVR12-0 | Cisco Hosted HCS-CCX Standard & Premium Server v12.0 | 2021-01-23 | 2021-04-23 |
| A-FLEX-HJXP-AGT12X | Cisco Hosted HCS-CCX Premium Agent License v12.0 | 2021-01-23 | 2021-04-23 |
| A-FLEX-HJXS-AGT12X | Cisco Hosted CCX Standard Agent License v12.0 | 2021-01-23 | 2021-04-23 |
| A-FLEX-PJX-SVR12-0 | Cisco On-Premises UCCX Standard & Premium Server v12.0 | 2021-01-23 | 2021-04-23 |
| A-FLEX-PJXP-AGT12X | Cisco On-Premises UCCX Premium Agent License v12.0 | 2021-01-23 | 2021-04-23 |
| A-FLEX-PJXS-AGT12X | Cisco On-Premises UCCX Standard Agent License v12.0 | 2021-01-23 | 2021-04-23 |