Last updated: October 10, 2026

Layer23-Switch accepts returns of factory-sealed, in-stock items within 14 days of delivery and corrects any error on our side at no cost to you. Every unit is also covered by LSCare, our own warranty: 3 years on enterprise equipment and 1 year on accessories.

Before you order, our CCIE engineers confirm part numbers and compatibility at no cost, and sales can send label and serial-number photos of the units you will receive. Serial numbers can be checked with Cisco.

How We Handle Each Situation

Situation	What we do	Report it within	Cost to you
Product is dead on arrival	Ship a new replacement, or refund in full if none is in stock	14 days of delivery	None
Wrong item or missing parts	Ship the correct item and send a prepaid return label	14 days of delivery	None
Package arrives damaged	File the carrier claim and arrange a replacement or refund	2 business days of delivery	None
Hardware fault after installation	Repair, replace or refund under LSCare, with advance replacement for in-stock models	3 years (enterprise equipment) or 1 year (accessories)	Shipping the faulty unit to us
You no longer need a sealed item	Refund the item price, less a 20% restocking fee	14 days of delivery	20% restocking fee and return shipping

Our Errors, Shipping Damage and Dead-on-Arrival Units

Dead on arrival. If a product does not power on or fails during initial installation, report it within 14 days of delivery. We confirm the fault with you, ship a new replacement and pay shipping both ways. If no replacement is in stock, we refund the item in full. The full process is in our Warranty Policy.

Wrong item or missing parts. Report it within 14 days of delivery. We ship the correct item and send you a prepaid return label for the wrong one. No restocking fee applies.

Shipping damage. If the outer carton is visibly damaged, note it on the carrier’s delivery record or refuse the package. Keep all packaging, take photos and contact us within 2 business days of delivery. We file the carrier claim and arrange a replacement or refund once the carrier confirms the claim.

Change-of-Mind Returns

In-stock items you no longer need can be returned within 14 days of delivery, with the factory seal intact and all parts, accessories and original packaging included. A 20% restocking fee applies. Request an RMA number within those 14 days, then ship the items within 7 days of receiving it.

Once a unit is opened, it is covered by LSCare instead. A unit that fails at first installation is replaced with a new one, and hardware faults are covered for 3 years on enterprise equipment and 1 year on accessories.

For change-of-mind returns, you arrange and pay the return shipping, and the refund covers the price of the returned items less the restocking fee. Original shipping charges, and import duties and taxes paid on a DDP delivery, are not refunded.

How to Return an Item

1. Request an RMA. Email [email protected] with your order number, the items and serial numbers, and the reason for the return. Add photos for damaged or wrong items.
2. Receive your RMA number. We email the RMA number, the return address and packing instructions. The return address depends on which warehouse handles your order.
3. Pack and ship. Put the product in a sturdy outer carton, write the RMA number on the carton, ship with a tracked service and send us the tracking number. For change-of-mind returns, ship within 7 days of receiving the RMA number.
4. Inspection and refund. We inspect the items when they arrive and refund within 5 business days after inspection.

Refunds

• Where the money goes. Refunds go to your original payment method. Card and PayPal refunds usually appear within 5 to 10 business days, depending on your bank. Bank transfer refunds are sent in USD to the account that paid.
• What is refunded. The price you paid for the returned items, minus any restocking fee. Original shipping is refunded when the return is caused by our error.
• Bank transfer discount. Refunds are based on the amount you actually paid, after the 3.5% bank transfer discount.
• Currency. All refunds are made in USD. Your bank or card issuer applies its own exchange rate.

Return Conditions

Non-Returnable Items

• Software licenses and subscriptions once the license key or entitlement has been delivered
• Consumable items
• SmartNet and other service contracts once registered
• Special orders: products that were not in our stock and that we ordered from the factory specifically for your order. Your quotation lists these items as special orders, with their lead time.
• Items marked final sale on the quotation or product page
• Products whose serial labels have been removed or altered

Other Conditions

• Change-of-mind returns are accepted only with the factory seal intact and nothing missing. Opened, used or damaged items, and items missing parts, accessories or original packaging, are shipped back to you at your cost.
• A unit returned as faulty that works normally in our tests is handled as a change-of-mind return, or shipped back to you at your cost.
• For change-of-mind returns shipped from outside the country of the receiving warehouse, any export or customs charges on the return are paid by you.
• Returns must show an RMA number. Shipments without one may be refused.
• Return shipments travel at the sender’s risk until they reach us. Pack items securely and use a tracked service.

Contact

Purpose	Contact
Quotes, orders, PIs and DDP quotations	[email protected]
Warranty, returns, RMA and technical support	[email protected]
Payment verification, tax-exempt purchases and accounts	[email protected]

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