Repairs, Exchanges & Returns
Before sending anything back, please contact us. Most issues can be resolved immediately without a return. For irreparable defects, we’ll analyze your specific situation and provide the best solution.
When a return is necessary, you will receive:
- Return Shipping Address & Recipient
- Step-by-step Guidelines
Please await confirmation before shipping. This helps us:
- Route your package to the correct warehouse
- Ensure timely processing and refunds
Authorized Return Process
If anything is unclear, refer to our easy return process:
Returning Product
Products may be returned for replacement or refund within 14 days of purchase.
After 14 days it is under manufacturer warranty, if any exists. Manufacturer’s warranties vary by product category. Some products are not returnable if opened. Sealed Retail Boxed items are not returnable when opened. You may return to manufacturer.
All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken.
Licenses, Digital Goods, Services or non Physical Goods Such as Service Contracts or Agreements are not returnable.
Physically damaged products are not returnable. Please notify the shipper immediately if you receive damaged merchandise.
Product Damaged in Transit/ Shipping: If you receive a package/box that shows obvious sign of damage, please refuse the shipment/Package. The shipping carrier( ex. FedEx, UPS, DHL or USPS) is responsible for these damages, not you. Upon opening the package, if you discover that the item was damaged during shipment, please contact the carrier immediately for an inspection. Then please contact Layer23-Switch and Layer23-Switch will file a claim.
If you received a damaged Package/Box, you must report it to Layer23-Switch within 2 Business Days. If you fail to report within 2 Business days, Layer23-Switch will not be responsible for the damage claims.
Defective/ DOA: If you received a defective/DOA item, a replacement will be shipped to you. For RMA claims of Dead on arrival product a 50% RMA Fee will be issued if the product is found to be working.
Do not attempt to send something other than what we sent you. All shipments and serial numbers are scanned and or video recorded prior to shipment.
Before you return a product, you must get an RMA (Return Merchandise Authorization) number from Layer23-Switch‘s RMA department. Products returned without an RMA number are not considered as returns. Layer23-Switch must receive all incoming merchandises within 10 days otherwise RMA will be void.
All returns are subject to a 15% restocking fee.