Last updated: October 10, 2026
3 Years on Enterprise Equipment
Switches, routers, firewalls, wireless, modules, power supplies and optics, from the ship date.
Advance Replacement
For in-stock models, the replacement ships before the faulty unit is returned.
Free Support From CCIE Engineers
Configuration, troubleshooting and fault diagnosis, with a reply within 1 business day.
One Contact for Every Claim
Email our support team, and our engineers handle the claim from diagnosis to replacement.
Every product sold by Layer23-Switch is covered by LSCare, our own hardware warranty: 3 years on enterprise equipment and 1 year on accessories. Claims are handled by our support team and CCIE-certified engineers, with advance replacement from stock to keep your network running.
Warranty at a Glance
| Item | Terms |
|---|---|
| Warranty program | LSCare, the Layer23-Switch warranty |
| Enterprise equipment | 3 years from the ship date |
| Accessories | 1 year from the ship date |
| Covers | Hardware defects in materials and workmanship under normal use |
| Remedy | Repair, new replacement unit or refund |
| Advance replacement | Standard for in-stock items; return the faulty unit within 15 days |
| Dead on arrival | Report within 14 days of delivery; new replacement, and we pay shipping both ways |
| Technical support | Free, from CCIE-certified engineers |
| How to claim | Email [email protected]; we reply within 1 business day |
| Cisco SmartNet | Available for some models through sales |
Who Provides This Warranty
Coverage applies automatically to every eligible product. No registration is required.
Layer23-Switch is an independent supplier, and LSCare is our own warranty. You open every claim directly with us, and our engineers handle it from diagnosis to replacement. LSCare is separate from any Cisco manufacturer warranty and does not include Cisco TAC; SmartNet can be purchased for some models.
Resellers open claims with us on behalf of their customers. Coverage belongs to the customer named on our invoice and is not transferable.
Warranty Period
| Product type | Includes | Warranty |
|---|---|---|
| Enterprise equipment | Switches, routers, firewalls, wireless access points and controllers, modules and line cards, power supplies, optics and transceivers | 3 years |
| Accessories | Cables, power cords, rack-mount kits, brackets, antennas and similar items | 1 year |
Coverage starts on the ship date recorded for your order. If you are unsure which period applies to a product, [email protected] confirms it before you order.
Standard new units are new and factory-sealed, and ship from our Hong Kong or U.S. warehouse.
What the Warranty Covers
LSCare covers hardware defects in materials and workmanship that cause a product to fail under normal use. The product must be installed and operated according to the manufacturer’s documentation and specifications.
A product is eligible when:
- It was bought from Layer23-Switch.
- Its serial number matches our shipping records, and the serial label is present and readable.
- The claim is opened within the warranty period.
Remedy
If we confirm a covered defect, we repair the product, replace it or refund the price you paid for it, at our option.
- Replacement units are new, factory-sealed and the same model. If that model is not available, we may send an equivalent model with the same or higher specifications.
- Repaired or replacement units are covered for the rest of the original warranty period or 90 days, whichever is longer.
- Replaced units and parts become our property.
Advance Replacement
When the replacement model is in stock, we ship it before you return the faulty unit, usually within 1 business day after we confirm the fault. Your network stays up while the faulty unit is in transit.
- We hold a card authorization or open a purchase order for the price you paid for the unit, and release it when the faulty unit arrives.
- Ship the faulty unit back within 15 days of receiving the replacement, using the RMA number we send.
- If the faulty unit does not arrive within 15 days, we charge the authorization or invoice the purchase order.
If the model is out of stock, we follow the standard RMA steps below.
Free Technical Support
Our CCIE-certified engineers provide free technical support by email and live chat during business hours, covering configuration, troubleshooting, fault diagnosis and license activation. Many issues are resolved remotely without a return. See Free Help from CCIE Experts.
How to Make a Warranty Claim (RMA)
- Contact support. Email [email protected] with your order number, the serial number, a description of the fault and relevant logs, such as show version, show inventory and show logging output. We reply within 1 business day.
- Troubleshoot remotely. Our CCIE-certified engineers work with you to confirm the fault. Many issues are configuration or software related and are resolved without a return.
- Receive an RMA number. If we confirm a hardware fault, we email you a Return Merchandise Authorization (RMA) number, the return address and packing instructions.
- Ship the faulty unit. Ship it within 21 days of RMA approval, with the RMA number on the package, and send us the tracking number.
- Receive the remedy. For in-stock items, we ship an advance replacement within 1 business day after we confirm the fault. Otherwise we ship the repaired or replacement unit, or issue the refund, within 5 business days after we receive the faulty unit.
Ship the unit after you receive your RMA number, to the return address in your RMA email. The address depends on the warehouse handling your claim.
Shipping Costs
| Shipment | Who pays |
|---|---|
| Repaired or replacement unit to you | Layer23-Switch |
| Dead-on-arrival unit, both directions | Layer23-Switch |
| Faulty unit to us | You |
Replacement units ship on the same delivery terms as your original order: DDP, with import duties and taxes included, to the United States, Canada and the United Kingdom, and DAP to other destinations unless DDP was agreed before payment. See Taxes, Customs & Duties.
Dead on Arrival (DOA)
A product is dead on arrival if it does not power on or fails during initial installation. Report it to [email protected] within 14 days of delivery, with the details listed in step 1. Once we confirm the fault, we ship a new replacement and pay shipping both ways.
Packages damaged in transit are handled as carrier claims under our Return Policy. Report them within 2 business days of delivery.
Cisco SmartNet, Software and Licenses
SmartNet can be purchased for some models and gives you access to Cisco TAC under Cisco’s terms. Ask [email protected] to confirm SmartNet for the exact model before you order. Serial numbers can be checked with Cisco.
LSCare is a hardware warranty. It does not include a Cisco manufacturer warranty or Cisco TAC entitlement, and software, feature licenses and subscriptions are not covered. For license delivery or activation, email [email protected] with your order number.
Preparing a Unit for Return
- Back up and erase. Save your configuration and data, then remove passwords, keys and confidential settings before you ship a unit. We are not responsible for data on returned products.
- Pack securely. Use the original or equivalent packaging. Damage caused by poor packaging on the return trip is not covered.
- Send only the RMA item. Remove your own optics, modules and cables unless your RMA email asks for them.
Exclusions
- Damage from misuse, accidents, drops or liquid
- Unauthorized repairs or modifications
- Power surges, lightning and other power faults
- Operation outside the manufacturer’s environmental specifications, such as temperature, humidity or airflow
- Normal cosmetic wear, such as scratches and dents
- Consumables, such as air filters
- Failures caused by unsupported third-party parts or firmware
- Products whose serial labels have been removed or altered
- Software, licenses and subscriptions
- License entitlement, Smart Licensing account issues and SmartNet eligibility
Units returned without an RMA number may be refused.
Limitation of Liability
To the extent permitted by law, our liability for a defective product is limited to repair, replacement or a refund of the price you paid for it. We are not liable for indirect, incidental or consequential damages, including lost profits, network downtime, data loss, labor costs or third-party claims. Nothing in this policy limits rights you have under applicable law that cannot be excluded.
Returns that are not warranty claims follow our Return Policy. Our Terms of Use apply to every order. We may update this policy; the version published on the date of your order applies to that order.
Contact
| Purpose | Contact |
|---|---|
| Quotes, orders, PIs and DDP quotations | [email protected] |
| Warranty, returns, RMA and technical support | [email protected] |
| Payment verification, tax-exempt purchases and accounts | [email protected] |
FAQ
Planning a purchase? Sales confirms the warranty period and SmartNet options for each model before you order.