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Warranty Policy
Extended, Worry-Free Coverage
Every purchase on Layer23-Switch.com comes with Care—your comprehensive safeguard for worry-free network operations and long-term investment protection.
1-Year Premium Warranty
For original new products, we offer extended warranty coverage exceeding industry standards by 200%.
Free Technical Support
Get free 24/7 technical support through your preferred channel: phone, live chat, email or secure remote access.
Advanced RMA Service
Replacement units (new, RMA, or refurbished) will be provided based on your membership level.
Hassle-Free Returns
Returns and refunds are available, subject to applicable depreciation charges.
If you’ve bought the manufacturer’s protection plan, please follow their warranty guidelines for service requests.
Warranty Terms
Overview of coverage periods, eligibility, and basic conditions for all products.
1. Warranty Period
Check coverage under different conditions:
|
Product Category |
Warranty Duration |
|---|---|
|
Enterprise Equipment |
1 Years |
|
Consumer Devices |
1 Year |
|
Accessories |
1 Year |
Note: Covers defects under normal use only.
2. Warranty Start Date
The warranty period for all products begins on the shipping date.
3. Coverage Scope
Applies globally to all products purchased directly from Layer23-switch.com.
Service Process
Simple steps to get professional support for your product.
| Claiming Warranty | 1. Steps:① Contact After-Sales Support: [email protected] for fault diagnosis;② If confirmed as hardware issue, authorized service center will assist.2. Required Documents:Warranty card + original invoice (or copy). |
| Repairs & Replacements | 1. Post-repair warranty:Original coverage continues unchangedIf warranty expires within 3 months, new replacement parts receive 3-month coverage2. Ownership terms:All removed defective items become Layer23-switch.com property |
| RMA Policy | Return defective items within 10 days of RMA approval.Failure to return within 20 days: Full list price charged or service suspension. |
Non-Covered Items
The following are excluded from our warranty coverage.
| Category | Examples |
| Accidents & Damage | Dropped devicesWater damageToo hot/cold environmentsPower problems |
| DIY Changes | Self-repairsNon-original partsUnapproved software |
| Normal Aging | Surface scratchesWorn-out ports/plugs |
| Disasters | Floods, earthquakesInsects/animals damage |
User Responsibilities:
Data Backup: Must back up data before service; we are not liable for data loss.
Proper Use: Avoid overloading or unapproved modifications.
Notes
Please be aware of the following:
| Service Availability: | On-site service is unavailable in some regions. Remote support or return-to-factory repair will be provided instead.For hard-to-access locations (e.g., areas with poor infrastructure or transportation), service requires special arrangement and may involve extra charges. |
| Liability Limit: | Our maximum responsibility is repair/replacement; excludes indirect damages (e.g., data loss, third-party claims). |
| Policy Updates: | Current version always available on our website. Layer23-switch.com reserves final interpretation rights. |
| Extended Warranty: | Contact Pre-Sales at [email protected] to extend or upgrade your warranty. |