Last updated: October 10, 2026
This Privacy Policy explains how LS Global Networks, LLC (“we”, “us”, “our”), the company that operates Layer23-Switch, collects, uses, shares and protects personal information when you use layer23-switch.com, request a quote, place an order or contact us. We apply the same standards to every customer, wherever they are based.
Our customers are businesses, public-sector organizations and IT professionals, so most of the information we handle is business contact information.
Key Points
- We do not sell personal information, and we do not use it for targeted advertising.
- Your information is handled by our team, our affiliated companies and the service providers named in this policy, for the purposes described here.
- Stripe processes card payments and PayPal processes PayPal payments. We never receive or store your full card number.
- We send marketing emails only with your consent.
- You can ask to access, correct or delete your information at any time by emailing [email protected].
Who We Are
- Company (data controller): LS Global Networks, LLC, a Delaware limited liability company
- Brand and website: Layer23-Switch, layer23-switch.com
- Address: 2810 North Church Street, Suite 89727, Wilmington, DE 19802, United States
- Privacy contact: [email protected]
We sign customer contracts, issue invoices and receive payments. We ship from warehouses in Hong Kong and the United States.
This policy covers our website, quotes, orders, deliveries, warranty service and support. It does not cover third-party sites we link to, such as carrier tracking pages.
Information We Collect
Information you give us
| When you | We collect |
|---|---|
| Create an account | Name, email, password (stored only in hashed form), company, addresses and phone. With Google or Facebook sign-in, we receive your name, email and profile picture, never your password. |
| Request a quote, send a form or use Price Alert | Name, email, phone or WhatsApp number, postal code, destination country, products, quantities, your message and any files you upload, such as a BOM. Price Alert also records your IP address and the competitor price you report. |
| Use our lookup tools | Email, password (hashed), lookup history and quota, and the serial and part numbers you submit |
| Place an order | Billing and shipping details, items ordered, PO number and any tax or customs ID you provide, such as a VAT, EIN or EORI number. For SmartNet, also the installed-at address and site contact. |
| Pass order verification or export checks | Company registration details, the end user’s name and address, and an end-use statement |
| Contact us by chat, email, phone or WhatsApp | Your messages and attachments |
| Subscribe or write a review | Email address. For reviews, also your name, rating and review text. We never publish your email. |
| Request warranty service, an RMA or support | Serial numbers, photos, fault descriptions, configurations and logs you share, and what we see in a remote session you agree to |
We need your name, email, phone number and delivery address to ship and invoice an order. Please do not send sensitive information, such as health data or government ID numbers, unless customs requires a tax ID.
Payment information
- Stripe processes card payments, including Link, Apple Pay and Google Pay where offered, and PayPal processes PayPal payments. We receive the payment status, a transaction ID, the card brand, last four digits and expiry date, and fraud-check results. We never receive full card numbers or security codes.
- For ACH and wire transfers to our U.S. bank account, we receive the payer name, the bank details shown on the transfer, the amount and the payment reference.
Unfinished checkouts
If you enter your email at checkout but do not finish, our store saves what you typed, such as your contact details, partial address and cart. Our sales team may contact you once about it.
Information collected automatically
- Device and usage data: IP address, browser, device, pages viewed, referring page and time of visit. We also log these with form submissions to filter spam.
- Approximate location: your country, estimated from your IP address, for the page header and checkout. We do not collect your precise location.
- Order attribution: the traffic source, device type and number of pages viewed for the visit in which you order.
- Live chat: our chat provider records your IP address, approximate location, browser and pages viewed, plus your name, email and cart if you are signed in. Some replies may come from an automated assistant. You can ask for a person at any time.
Information from other sources
We receive payment and fraud-check results from Stripe and PayPal, and delivery and customs updates from carriers and customs brokers. Colleagues or customers may give us your details when they name you as a contact, consignee or end user. We also record the results of screening names against U.S. government restricted-party lists.
How We Use Your Information
| Purpose | Legal basis under the EU and UK GDPR |
|---|---|
| Answer inquiries and prepare quotes | Steps you ask for before a contract; our legitimate interest in answering business inquiries |
| Process, ship and clear orders, and register SmartNet contracts | Performance of a contract; legal obligation |
| Contact you once about an unfinished checkout | Our legitimate interest in helping you finish an order |
| Manage your account and provide warranty service, RMAs and support | Performance of a contract |
| Prevent fraud and abuse, including reviewing orders before card payments are captured | Our legitimate interest in protecting customers and our business; legal obligation |
| Screen against restricted-party lists and keep export, tax and accounting records | Legal obligation; our legitimate interest in avoiding prohibited transactions |
| Measure and improve the website | Our legitimate interest in running a usable website |
| Send marketing emails | Your consent, which you can withdraw at any time |
| Establish or defend legal claims | Our legitimate interest |
Where we rely on legitimate interests, you can ask us how we balanced them against your rights.
We do not make decisions based solely on automated processing that have legal or similarly significant effects. If the automated fraud checks of Stripe or PayPal decline your payment, contact us and we can offer bank transfer.
How We Share Your Information
We do not sell personal information. We share it only as described below.
| Recipient | Why |
|---|---|
| Our Hong Kong affiliate and our U.S. staff | Sales, order processing, warehouse dispatch and support |
| Our affiliated company in mainland China | Sales and order support |
| Cloudflare | Content delivery, security, Turnstile checks, cookie-free visit statistics and country detection |
| Business email (Google Workspace), Google Analytics through Google Tag Manager, Sign in with Google, and YouTube videos that load only when you click play | |
| Stripe, PayPal and our U.S. bank | Payments and fraud prevention |
| Text S.A. (LiveChat) | Live chat |
| Meta (WhatsApp, Facebook) | Only when you message us on WhatsApp or sign in with Facebook |
| Sketchfab | 3D product viewer |
| Remote support tool providers | Remote troubleshooting sessions you agree to |
| Cisco and the reseller or distributor that issues your SmartNet contract | Registering SmartNet you buy: company, contact, installed-at address and serial numbers |
| DHL, FedEx, UPS and other carriers or freight forwarders | Delivery: consignee name, address, phone, email and shipment description |
| Customs brokers and customs authorities | Export and import clearance, including deliveries where we pay the import duties and taxes |
| Professional advisers, auditors, insurers and authorities | Accounting, legal advice, insurance claims and lawful requests |
| A buyer or successor business | A sale, merger or restructuring of our business, subject to this policy |
Service providers may use personal information only to provide their services to us. Stripe, PayPal, Google (for sign-in), Meta, Cisco and the carriers also act as independent controllers under their own privacy policies.
When we check stock with a supplier, we share part numbers and quantities, not your contact details, unless you buy SmartNet.
Cookies and Similar Technologies
Cookies are small files stored by your browser. We also use your browser’s local storage to remember your display currency and the products you compare.
| Type | Examples | Purpose | Duration |
|---|---|---|---|
| Strictly necessary | WordPress sign-in, WooCommerce cart and session, Cloudflare bot protection | Sign-in, cart, checkout and security | Browser session up to 14 days |
| Preferences | l23_display_currency, l23_ship_country, review name | Display currency, header country and review name | 24 hours to about 1 year |
| Analytics | Google Analytics (_ga), order attribution (sbjs) | Visit statistics and how you reached us when you order | Up to 2 years; attribution cookies end with your session |
| Payment | Stripe, PayPal | Fraud prevention at checkout | Up to 1 year for Stripe; PayPal per its policy |
| Chat and embedded content | LiveChat, YouTube (after you click play), Sketchfab | Chat state and embedded content | Per each provider’s policy |
Cloudflare Web Analytics does not use cookies, and we do not use cookies for advertising.
You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google’s opt-out browser add-on. If you block strictly necessary cookies, sign-in, the cart and checkout will not work.
Google Analytics and LiveChat may collect information about your visits over time, but we do not let them use it for advertising. Our website does not respond to Do Not Track signals. Because we do not sell or share personal information for targeted advertising, Global Privacy Control has nothing to opt you out of.
International Data Transfers
We are based in the United States. Our team works mainly from Hong Kong, with staff in the United States, and staff at our affiliated company in mainland China access customer records.
Your information may therefore be transferred to, stored in and accessed from places outside your country, including the United States, Hong Kong and mainland China. Their data protection laws may differ from yours.
For personal information from the EU/EEA, the UK or Switzerland, we use safeguards such as Standard Contractual Clauses where required. We also rely on our service providers’ own safeguards, such as Standard Contractual Clauses or the EU-U.S. Data Privacy Framework, where they offer them. Some transfers are necessary to perform your contract, such as shipping your order. Contact us for more information about these safeguards.
How Long We Keep Information
We keep personal information only as long as the purposes in this policy or the law require, then delete or anonymize it.
| Information | How long we keep it |
|---|---|
| Customer account | Until you close it, or after 3 years with no sign-in and no orders |
| Lookup tools account and history | Until you close it, or after 3 years with no sign-in |
| Orders, invoices, payment, shipping, customs and export records | 7 years after the end of the calendar year of the order |
| Warranty and RMA records | The warranty period, then with the related order records |
| Quotes, form submissions and uploaded files that did not lead to an order | 3 years after our last contact with you |
| Emails, chat transcripts and WhatsApp messages | 3 years after our last contact, or with the related order records if longer |
| Unfinished checkouts | 90 days |
| Price Alert submissions, including the IP address | 12 months |
| Newsletter subscription | Until you unsubscribe. We then keep your email on a suppression list so we do not email you again. |
| Product reviews | While published, or until you ask us to remove them |
| Failed sign-in records | Up to 24 hours, stored only in hashed form |
| Google Analytics data | 14 months |
How We Protect Your Information
- All pages use HTTPS, so information is encrypted in transit.
- Cloudflare’s firewall and bot protection filter traffic to our website. Account registration and password-reset forms use Cloudflare Turnstile.
- Stripe and PayPal, which are PCI DSS-compliant payment processors, handle card payments.
- Access to customer records is limited to staff who need them for their work.
- We will never ask you to pay into new bank details by email alone. If you get such a message, do not pay. Verify it in a new email to [email protected].
No system is completely secure. If a security incident affects your personal information, we notify you and the relevant authorities as the law requires.
Your Choices and Rights
For everyone
You can update your details in My Account, unsubscribe from marketing emails and block cookies in your browser. To access, correct or delete your information, email [email protected]. We will first verify your identity, usually by asking you to write from the email address on your account or order. After a deletion request, we may keep records the law requires, such as invoices and customs records.
EU/EEA, UK and Switzerland
You can access, correct or delete your personal information, restrict or object to its use, receive it in a portable format, and object to direct marketing at any time. Where we rely on consent, you can withdraw it at any time. This does not affect earlier processing.
We respond within one month. Complex requests may take up to two more months, and we will tell you if so. You can also complain to your local data protection authority, such as the UK Information Commissioner’s Office (ICO).
United States, including California
We honor requests from all U.S. residents, including business contacts, to know, access, delete and correct their personal information, and we will not discriminate against you for making one.
For California residents, in the past 12 months we collected these categories of personal information:
- Identifiers: name, email address, phone number and IP address
- Customer records: billing and shipping addresses and payer bank details
- Commercial information: quotes, orders and cart contents
- Internet activity: pages viewed and device data
- Approximate location: country, estimated from your IP address
- Electronic and visual information: chat transcripts, emails, uploaded files and RMA photos
- Professional information: company name
- Sensitive personal information: account sign-in credentials, used only to provide your account
Sources, purposes, recipients and retention periods are described above. We do not sell personal information or share it for cross-context behavioral advertising, and we have not done so in the past 12 months.
To make a request, email [email protected]. An authorized agent may act for you with your signed permission. We confirm receipt within 10 business days and respond within 45 days, or tell you if we need up to 45 more. Residents of other U.S. states with privacy laws can use their rights the same way. You can appeal a refusal by replying to our decision.
Hong Kong
Under the Personal Data (Privacy) Ordinance, you can request access to and correction of your personal data by emailing [email protected]. We do not use your personal data for direct marketing without your consent.
Marketing Emails
We send marketing emails, such as product and stock updates, only to people who ask for them. Requesting a quote or placing an order does not add you to our list.
To unsubscribe, reply “unsubscribe” to any marketing email or email [email protected]. You will still receive messages about your quotes, orders, shipments and warranty claims.
Children
Our website and products are for businesses and professionals, not for anyone under 18, and we do not knowingly collect children’s personal information. If you believe a child has given us personal information, contact us and we will delete it.
Changes to This Policy
This version replaces our policy dated February 1, 2026.
We update this policy when our practices or the law change. We will tell customers about significant changes by email or by a notice on our website.
Contact Us
For privacy questions or requests, email [email protected].
For quotes and orders, email [email protected]. For payments and bank-detail checks, email [email protected].