Order support

Track your order

Use the order number and billing email from your confirmation message. We will show the latest shipment information saved to your Layer23-Switch order.

Find an order

Both fields are required to protect your order information.

Secure order lookup

Quick guide

Where to find your order number

  1. Open the order confirmation email sent after checkout.
  2. Copy the order number shown near the top of the message.
  3. Use the same billing email address entered at checkout.
Worldwide deliveryInternational carriers and destination-aware shipping options.
Insured transitClear shipment records and support if a delivery issue occurs.
Enterprise supportHelp for procurement teams, resellers and systems integrators.