Lifecycle record
A-FLEX-HJES-AGT11X EOL & EOSL Dates
Cisco Hosted HCS-CCE Standard Agent License v11
Lifecycle status
End of Support (EOL Completed)
A-FLEX-HJES-AGT11X reached its last date of support on 2023-09-30. Cisco support services are no longer available for this model. Recommended replacement: A-FLEX-HJESAGT12-5.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2021-01-23 |
|---|---|
| End of Sale (EOS) | 2021-04-23 |
| End of Service Life (EOSL) | 2023-09-30 |
| Manufacturer | Cisco |
| Category | Software |
| Product Series | Cisco FLEX Subscription |
| Part Number | A-FLEX-HJES-AGT11X |
| Release Date | - |
| Replacement Part Number | A-FLEX-HJESAGT12-5 |
| Replacement Product Name | Cisco Hosted HCS-CCE Standard Agent License v12.5 |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Date Of Support: HW | 2023-09-30 |
|---|---|
| Official EOL Notice | View Official EOL Documentation |
| End Of Change/Renewal Date : Subscription | 2022-04-23 |
More Cisco FLEX Subscription EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| A-FLEX-01-11X-K9 | Cisco On-Premises UCCE Standard Media Kit v11 | 2021-01-23 | 2021-04-23 |
| A-FLEX-02-11X-K9 | Cisco On-Premises UCCE Premium Media Kit v11 | 2021-01-23 | 2021-04-23 |
| A-FLEX-03-11X-K9 | Cisco On-Premises PCCE Standard Media Kit v11 | 2021-01-23 | 2021-04-23 |
| A-FLEX-04-11X-K9 | Cisco On-Premises PCCE Premium Media Kit v11 | 2021-01-23 | 2021-04-23 |
| A-FLEX-06-11X-K9 | Cisco VVB Security Enabled Media Kit v11 | 2021-01-23 | 2021-04-23 |
| A-FLEX-07-11X-K9 | Cisco VVB Security Disabled Media Kit v11 | 2021-01-23 | 2021-04-23 |
| A-FLEX-CVP-RPT-11X | Cisco Customer Voice Portal (CVP) Report Server License | 2021-01-23 | 2021-04-23 |
| A-FLEX-HJEP-AGT11X | Cisco Hosted HCS-CCE Premium Agent License v11 | 2021-01-23 | 2021-04-23 |