Lifecycle record
CTS-SX20-12XK9-PRM EOL & EOSL Dates
Cisco SX20 Quick Set HD, NPP, 12xPHDCam, 1 mic, remote cntrl
Lifecycle status
In EOSL Phase
CTS-SX20-12XK9-PRM reached its last date of support on 2015-01-11. Cisco support services are no longer available for this model. Recommended replacement: CTS-SX20-PHD12X-K9.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2014-04-14 |
|---|---|
| End of Sale (EOS) | 2014-10-13 |
| End of Service Life (EOSL) | 2015-01-11 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Telepresence SX20 Quick Set |
| Part Number | CTS-SX20-12XK9-PRM |
| Release Date | - |
| Replacement Part Number | CTS-SX20-PHD12X-K9 |
| Replacement Product Name | Cisco SX20 Quick Set with 12xPHDCam, 1 mic, remote and TC7 sw |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2015-01-11 |
|---|---|
| Official EOL Notice | View Official EOL Documentation |
| Additional Information | For support milestones see EOL12167 |
More Cisco Telepresence SX20 Quick Set EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| CTS-SX20-4XK9-PRM | Cisco SX20 Quick Set HD, NPP, 4x PHDCam, 1 mic, remote cntrl | 2014-04-14 | 2014-10-13 |
| CTS-SX20N-C-P40-K9 | Cisco SX20 Quick Set w/ P40 cam, 1 mic, remote cntrl | 2017-11-04 | 2018-02-03 |
| CTS-SX20N-P40-K9 | Cisco SX20 w/ P40 Cam, 1 mic, rmt ctrl and CE9 -Extended lead time | 2017-11-04 | 2018-02-03 |