Lifecycle record
ICME-ERIAGT-T2 EOL & EOSL Dates
Cisco ERI Agent Licenses - Tier 2
Lifecycle status
In EOSL Phase
ICME-ERIAGT-T2 reached its last date of support on 2021-07-31. Cisco support services are no longer available for this model. Recommended replacement: IPCE-PREMAGT-L.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2018-01-05 |
|---|---|
| End of Sale (EOS) | 2018-07-06 |
| End of Service Life (EOSL) | 2021-07-31 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco ICM Enterprise |
| Part Number | ICME-ERIAGT-T2 |
| Release Date | - |
| Replacement Part Number | IPCE-PREMAGT-L |
| Replacement Product Name | IPCC ENTERPRISE PREMIUM AGENT |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2018-10-04 |
|---|---|
| End Of New Service Attachment Date: HW | 2019-07-06 |
| End Of SW Maintenance Releases Date: HW | 2019-07-06 |
| End Of Service Contract Renewal Date: HW | 2020-10-01 |
| Official EOL Notice | View Official EOL Documentation |