Lifecycle record
IVR-UPG-3X-12K9 EOL & EOSL Dates
Cisco IVR 3.X to 12.0 Upgrade
Lifecycle status
End of Support (EOL Completed)
IVR-UPG-3X-12K9 reached its last date of support on 2023-08-31. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2020-07-13 |
|---|---|
| End of Sale (EOS) | 2020-08-13 |
| End of Service Life (EOSL) | 2023-08-31 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Unified IP Interactive Voice Response |
| Part Number | IVR-UPG-3X-12K9 |
| Model Number | IVR-UPG-3X-12K9= |
| Release Date | 2017-11-17 |
| Replacement Part Number | N/A |
| Replacement Product Name | Cisco IPIVR 12.5 |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2020-11-11 |
|---|---|
| End Of New Service Attachment Date: HW | 2021-08-13 |
| End Of SW Maintenance Releases Date: HW | 2021-08-13 |
| End Of Service Contract Renewal Date: HW | 2022-11-09 |
| Last Date Of Support: HW | 2023-08-31 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco Unified IP Interactive Voice Response EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| IVR-12-ADD-K9 | Cisco IVR 12.0 Add-on IP IVR | 2020-07-13 | 2020-08-13 |
| IVR-12-HA-LIC | Cisco IVR 12.0 New IP IVR HA Qty 1 License | 2020-07-13 | 2020-08-13 |
| IVR-12-HA-UPG | Cisco Upgrade IP IVR HA (Dual Server Cluster) License Only | 2020-07-13 | 2020-08-13 |
| IVR-12-MED-K9 | Cisco IVR 12.0 Media | 2020-07-13 | 2020-08-13 |
| IVR-12-NFR | Cisco IVR 12.0 Not for Resale (with HA) Kit | 2020-07-13 | 2020-08-13 |
| IVR-12-PAK | Cisco IVR 12.0 Delivery PAK | 2020-07-13 | 2020-08-13 |
| IVR-12-PORT-UPG | Cisco IVR 12.0 Upgrade Port | 2020-07-13 | 2020-08-13 |
| IVR-12-PORT1 | Cisco IVR 12.0 Port Qty 1 | 2020-07-13 | 2020-08-13 |