Lifecycle record
L-PC11-CCALIC-UPG EOL & EOSL Dates
Cisco PC 11.x Contact Center Assurance Lic Upg - 1 concurrent agen
Lifecycle status
End of Support (EOL Completed)
L-PC11-CCALIC-UPG reached its last date of support on 2021-08-31. Cisco support services are no longer available for this model. Recommended replacement: L-PC12-CCALIC-UPG.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2018-02-05 |
|---|---|
| End of Sale (EOS) | 2018-08-06 |
| End of Service Life (EOSL) | 2021-08-31 |
| Manufacturer | Cisco |
| Category | Software |
| Product Series | Cisco Prime Collaboration Assurance and Analytics |
| Part Number | L-PC11-CCALIC-UPG |
| Model Number | L-PC11-CCALIC-UPG= |
| Release Date | 2017-11-15 |
| Replacement Part Number | L-PC12-CCALIC-UPG |
| Replacement Product Name | Cisco PC 11.x Contact Center Assurance Purch Lic Upg - 1 conc agnt |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2018-11-04 |
|---|---|
| End Of New Service Attachment Date: HW | 2019-08-06 |
| End Of SW Maintenance Releases Date: HW | 2019-08-06 |
| End Of Service Contract Renewal Date: HW | 2020-11-01 |
| Last Date Of Support: HW | 2021-08-31 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco Prime Collaboration Assurance and Analytics EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| L-PC11-AAN-LIC | Cisco Prime Collaboration 11.x Assur, Analytics Lic Bundle-1 endpnt | 2018-02-05 | 2018-08-06 |
| L-PC11-AN-LIC | Cisco Prime Collaboration 11.x Analytics per endpoint license | 2018-02-05 | 2018-08-06 |
| L-PC11-AN-LIC-UPG | Cisco Prime Collaboration 11.x Analytics Lic Purch Upgrade -1endpt | 2018-02-05 | 2018-08-06 |
| L-PC11-AN-PUT | Cisco Prime Collaboration 11.x Analytics Lic PUT upgrade-1 endpt | 2018-02-05 | 2018-08-06 |
| L-PC11-AS-LIC | Cisco Prime Collaboration 11.x Assurance per endpoint license | 2018-02-05 | 2018-08-06 |
| L-PC11-AS-LIC-UPG | Cisco Prime Collaboration 11.x Assurance Lic Purch Upgrade -1 endp | 2018-02-05 | 2018-08-06 |
| L-PC11-AS-PUT | Cisco Prime Collaboration 11.x Assurance Lic PUT upgrade-1 endpt | 2018-02-05 | 2018-08-06 |
| L-PC11-CCA-LIC | Cisco Prime Collaboration 11.x Assurance CCA Lic 1 concurrent age | 2018-02-05 | 2018-08-06 |