Lifecycle record
CCE-PAC-ADDON EOL & EOSL Dates
Cisco Packaged CCE Add-Ons
Lifecycle status
In EOSL Phase
CCE-PAC-ADDON reached its last date of support on 2024-07-31. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2022-01-31 |
|---|---|
| End of Sale (EOS) | 2022-08-01 |
| End of Service Life (EOSL) | 2024-07-31 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Packaged Contact Center Enterprise |
| Part Number | CCE-PAC-ADDON |
| Release Date | - |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2022-10-30 |
|---|---|
| End Of New Service Attachment Date: HW | 2022-08-01 |
| End Of Service Contract Renewal Date: HW | 2023-08-01 |
| Official EOL Notice | View Official EOL Documentation |
| Additional Information | The last day to attach or renew multiyear Software Support Services (SWSS) for perpetual Contact Center is August 1, 2022. Only single year contracts will be available after this date. Customers who need additional licensing and / or to renew software support should move to FLEX Contact Center. |
More Cisco Packaged Contact Center Enterprise EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| CCE-PAC-AGENT-SL | Cisco CCE Packaged Agent for v12.5 onwards (Smart) | 2022-01-31 | 2022-08-01 |
| CCE-PAC-BUNDLE | Cisco Packaged CCE | 2022-01-31 | 2022-08-01 |
| CCE-PAC-CVP-LIC-11 | Cisco CVP Server and Port License PAKs for v11 | 2020-03-12 | 2020-09-10 |
| CCE-PAC-CVP-STU-11 | Cisco Call Studio 11.0 | 2020-03-12 | 2020-09-10 |
| CCE-PAC-IVRPORT-2X | Cisco CVP IVR Total No PT - Auto Gen value (Smart) | 2020-03-12 | 2020-09-10 |
| CCE-PAC-M1 | Cisco CCE and CVP Deployment Package M1 | 2022-01-31 | 2022-08-01 |
| CCE-PAC-M1-V11-X | Cisco Packaged CCE Version 11.x | 2020-03-12 | 2020-09-10 |
| CCE-PAC-M1-V12-5 | Cisco Packaged CCE Version 12.5 | 2022-01-31 | 2022-08-01 |