Lifecycle record
CCEH-V125-K9-UPG EOL & EOSL Dates
Cisco UCCE SW Upgrade to 12.0 for SWSS Customers
Lifecycle status
In EOSL Phase
CCEH-V125-K9-UPG reached its last date of support on 2024-07-31. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2022-01-31 |
|---|---|
| End of Sale (EOS) | 2022-08-01 |
| End of Service Life (EOSL) | 2024-07-31 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Unified Contact Center Enterprise |
| Part Number | CCEH-V125-K9-UPG |
| Model Number | CCEH-V125-K9-UPG= |
| Release Date | - |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2022-10-30 |
|---|---|
| End Of New Service Attachment Date: HW | 2022-08-01 |
| End Of Service Contract Renewal Date: HW | 2023-08-01 |
| Official EOL Notice | View Official EOL Documentation |
| Additional Information | The last day to attach or renew multiyear Software Support Services (SWSS) for perpetual Contact Center is August 1, 2022. Only single year contracts will be available after this date. Customers who need additional licensing and / or to renew software support should move to FLEX Contact Center. |
More Cisco Unified Contact Center Enterprise EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| CCC-SSSSSS-TT-ADVG | Cisco Advantage 3 year term - WebEx - 1K Units | 2018-04-20 | 2018-10-19 |
| CCE-V11-X | Cisco CCE Version Selector 11.X | 2020-03-12 | 2020-09-10 |
| CCE-V12-5 | Cisco CCE Version Selector 12.5 | 2022-01-31 | 2022-08-01 |
| CCEH-FINESSE-SVR-L | Cisco Finesse Server SW HA Pair for CCE | 2016-06-01 | 2016-11-30 |
| CCEH-MEDIA100-K9 | Cisco Media Kit for Unified CC Enterprise and Hosted 10.0 | 2016-06-01 | 2016-11-30 |
| CCEH-MEDIA115-K9 | Cisco Media Kit for Unified CC Enterprise 11.5 | 2018-04-20 | 2018-10-19 |
| CCEH-MEDIA116-K9 | Cisco Media Kit for Unified CC Enterprise 11.6 | 2020-03-12 | 2020-09-10 |
| CCEH-MEDIA125-K9 | Cisco Media Kit for Unified CC Enterprise 12.5 | 2022-01-31 | 2022-08-01 |