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Series lifecycle table

Cisco Unified Contact Center Enterprise EOL List

This table tracks end-of-life milestones for 117 Cisco Unified Contact Center Enterprise part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Contact Center Enterprise family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2018-03-31 to 2025-12-31. Open any part number for source details, replacement fields, and current availability options.

117 products

Cisco Unified Contact Center Enterprise Series

Total Products: 117 | Page 1 of 6

Cisco / Cisco Unified Contact Center Enterprise
CCC-SSSSSS-TT-ADVG

Cisco Advantage 3 year term - WebEx - 1K Units

EOL
2018-04-20
EOS
2018-10-19
EOSL
2021-10-31
Cisco / Cisco Unified Contact Center Enterprise
CCE-V11-X

Cisco CCE Version Selector 11.X

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
CCE-V12-5

Cisco CCE Version Selector 12.5

EOL
2022-01-31
EOS
2022-08-01
EOSL
2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
CCEH-FINESSE-SVR-L

Cisco Finesse Server SW HA Pair for CCE

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
CCEH-MEDIA100-K9

Cisco Media Kit for Unified CC Enterprise and Hosted 10.0

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
CCEH-MEDIA115-K9

Cisco Media Kit for Unified CC Enterprise 11.5

EOL
2018-04-20
EOS
2018-10-19
EOSL
2021-10-31
Cisco / Cisco Unified Contact Center Enterprise
CCEH-MEDIA116-K9

Cisco Media Kit for Unified CC Enterprise 11.6

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
CCEH-MEDIA125-K9

Cisco Media Kit for Unified CC Enterprise 12.5

EOL
2022-01-31
EOS
2022-08-01
EOSL
2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
CCEH-MEDIA90-K9

Cisco Media Kit for Unified CC Enterprise and Hosted 9.0

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Contact Center Enterprise
CCEH-V100-K9-UPG

Cisco UCCE SW Upgrade to 10.0 for UCSS Customers

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
CCEH-V115-K9-UPG

Cisco UCCE SW Upgrade to 11.5 for SWSS Customers

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
CCEH-V116-K9-UPG

Cisco UCCE SW Upgrade to 11.6 for SWSS Customers

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
CCEH-V125-K9-UPG

Cisco UCCE SW Upgrade to 12.0 for SWSS Customers

EOL
2022-01-31
EOS
2022-08-01
EOSL
2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
CCEH-V90-K9-UPG

Cisco UCCE SW Upgrade to 9.0 for UCSS Customers

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Contact Center Enterprise
COL-CC-3Y-ADVG

Cisco Advantage 3 year term - Video - 1K Units Spare

EOL
2018-04-20
EOS
2018-10-19
EOSL
2021-10-31
Cisco / Cisco Unified Contact Center Enterprise
COL-CC-ADVG

Cisco Advantage 3 year term - Contact Center- 1K Units

EOL
2018-04-20
EOS
2018-10-19
EOSL
2021-10-31
Cisco / Cisco Unified Contact Center Enterprise
COL-CC-T-ADVG

Cisco Advantage Program - Contact Center- 1K Units

EOL
2018-04-20
EOS
2018-10-19
EOSL
2021-10-31
Cisco / Cisco Unified Contact Center Enterprise
CVP-11-BNDL-NFR

Cisco CVP 11.0 UC NFR Media and SRVR LIC

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
CVP-11-CC-150

Cisco CVP 11.0 Call Director (includes Software) - 150 Ports

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
CVP-11-CC-300

Cisco CVP 11.0 Call Director (includes Software) - 300 Ports

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
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