Cisco / Cisco Unified Contact Center Enterprise
IPCE-MULTICHANNEL
Cisco CCE Multichannel Options
- EOL
- 2020-03-12
- EOS
- 2020-09-10
- EOSL
- 2023-09-30
Series lifecycle table
Cisco Unified Contact Center Enterprise EOL List
This table tracks end-of-life milestones for 117 Cisco Unified Contact Center Enterprise part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Contact Center Enterprise family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2018-03-31 to 2025-12-31. Open any part number for source details, replacement fields, and current availability options.
117 products
Cisco Unified Contact Center Enterprise Series
Total Products: 117 | Page 6 of 6
Cisco / Cisco Unified Contact Center Enterprise
IPCE-NPSENT-CP
Cisco IPCC Enterprise Non-Production Suite Channel Partner
- EOL
- 2022-01-31
- EOS
- 2022-08-01
- EOSL
- 2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PARTNERAGT
Cisco IPCC Enterprise Standard Agent - Partner Agent Desktop
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PORTALAGT
Cisco Management Portal Use for Individual IPCE Agent
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PORTALAGT-L
Cisco License Certificate for Management Portal on Enterprise
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PREMAGT-SL
Cisco IPCC Enterprise Premium Agent (Smart) v12.5 onwards
- EOL
- 2022-01-31
- EOS
- 2022-08-01
- EOSL
- 2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PREMAGT-SPC-L
Cisco CC ENTERPRISE PREMIUM AGENT TeleTech Special
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PREMCADAGTU
Cisco IPCC Enterprise Premium Agent - Cisco Agent Desktop
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PREMGENESAGT
Cisco IPCC ENTERPRISE PREMIUM AGENT - GENESYS INTEGRATION
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PREMIPHAGT
Cisco IPCC ENTERPRISE PREMIUM AGENT - IP PHONE AGENT
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PREMTLKITAGT
Cisco IPCC ENTERPRISE PREMIUM AGENT - CISCO TOOLKIT AGENT
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-PROMOSVR
Cisco ICM to UCCE Promotion - Enterprise Server License
- EOL
- 2020-03-12
- EOS
- 2020-09-10
- EOSL
- 2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-STDAGT-L
Cisco IPCC ENTERPRISE STANDARD AGENT
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-STDAGTUPG
Cisco IPCC ENTERPRISE STANDARD AGENT UPGRADE
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-SVR-125-SL
Cisco UCCE Enterprise Server License for v12.5 (Smart)
- EOL
- 2022-01-31
- EOS
- 2022-08-01
- EOSL
- 2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
NAM-HIPCCAGT-L
Cisco NAM Hosted IPCC Agent License
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
NAM-HIPCCPAC
Cisco NAM Hosted Multi-Tenant IPCC Starter Pack
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
| Manufacturer | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|
| Cisco | IPCE-MULTICHANNEL | Cisco CCE Multichannel Options | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | IPCE-NPSENT-CP | Cisco IPCC Enterprise Non-Production Suite Channel Partner | 2022-01-31 | 2022-08-01 | 2024-07-31 |
| Cisco | IPCE-PARTNERAGT | Cisco IPCC Enterprise Standard Agent - Partner Agent Desktop | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PORTALAGT | Cisco Management Portal Use for Individual IPCE Agent | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PORTALAGT-L | Cisco License Certificate for Management Portal on Enterprise | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PREMAGT-SL | Cisco IPCC Enterprise Premium Agent (Smart) v12.5 onwards | 2022-01-31 | 2022-08-01 | 2024-07-31 |
| Cisco | IPCE-PREMAGT-SPC-L | Cisco CC ENTERPRISE PREMIUM AGENT TeleTech Special | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PREMCADAGTU | Cisco IPCC Enterprise Premium Agent - Cisco Agent Desktop | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PREMGENESAGT | Cisco IPCC ENTERPRISE PREMIUM AGENT - GENESYS INTEGRATION | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PREMIPHAGT | Cisco IPCC ENTERPRISE PREMIUM AGENT - IP PHONE AGENT | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PREMTLKITAGT | Cisco IPCC ENTERPRISE PREMIUM AGENT - CISCO TOOLKIT AGENT | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-PROMOSVR | Cisco ICM to UCCE Promotion - Enterprise Server License | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | IPCE-STDAGT-L | Cisco IPCC ENTERPRISE STANDARD AGENT | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-STDAGTUPG | Cisco IPCC ENTERPRISE STANDARD AGENT UPGRADE | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPCE-SVR-125-SL | Cisco UCCE Enterprise Server License for v12.5 (Smart) | 2022-01-31 | 2022-08-01 | 2024-07-31 |
| Cisco | NAM-HIPCCAGT-L | Cisco NAM Hosted IPCC Agent License | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | NAM-HIPCCPAC | Cisco NAM Hosted Multi-Tenant IPCC Starter Pack | 2016-06-01 | 2016-11-30 | 2019-11-30 |