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Series lifecycle table

Cisco Unified Contact Center Enterprise EOL List

This table tracks end-of-life milestones for 117 Cisco Unified Contact Center Enterprise part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Contact Center Enterprise family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2018-03-31 to 2025-12-31. Open any part number for source details, replacement fields, and current availability options.

117 products

Cisco Unified Contact Center Enterprise Series

Total Products: 117 | Page 5 of 6

Cisco / Cisco Unified Contact Center Enterprise
IPC-AGTWEB-L

Cisco IPCC Web Collaboration Agent License

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPC-SUPCSD-L

Cisco Supervisor Desktop For IPCC License

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPC-SUPCTS-L

Cisco Toolkit Supervisor For IPCC License

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPC-SVR

Cisco IPCC Server

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPC-SVRRDNT-L

Cisco ICM Server For IPCC Redundancy Option License

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPC-SVRRDNT-LC

Cisco ICM Server For IPCC Redundancy Option License Certificate

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-AGENTS-LC

Cisco UCC Enterprise Agent Licenses

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-BUNDLE

Cisco Unified Contact Center Enterprise Bundle

EOL
2022-01-31
EOS
2022-08-01
EOSL
2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
IPCE-CRM-LC

Cisco CRM Connector for IPCE Agent License Cert.

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-CRM-M-LC

Cisco CRM Connector Migration Agent License Cert.

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-CRMAGT-L

Cisco IPCC ENTERPRISE CRM AGENT LICENSE

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-CUIS

Cisco License Certificate for CUIS Options

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-DIALPORT

Cisco IPCC ENTERPRISE OUTBOUND DIALER PORT Option

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-DIALPORT-SL

Cisco IPCC Enterprise Outbound Dialer Port (Smart) 12.5 onwards

EOL
2022-01-31
EOS
2022-08-01
EOSL
2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
IPCE-ENHAGT-L

Cisco IPCC ENTERPRISE ENHANCED AGENT

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-ENHAGTUPG

Cisco IPCC ENTERPRISE ENHANCED AGENT UPGRADE

EOL
2016-06-01
EOS
2016-11-30
EOSL
2019-11-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-ENHPROMO

Cisco CC Enterprise Promotion for CC Express Enhanced Customers

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-GROUP

Cisco CCE Selection Group

EOL
2022-01-31
EOS
2022-08-01
EOSL
2024-07-31
Cisco / Cisco Unified Contact Center Enterprise
IPCE-ICMPROMO

Cisco IPCC Enterprise Promotion for ICM customers

EOL
2020-03-12
EOS
2020-09-10
EOSL
2023-09-30
Cisco / Cisco Unified Contact Center Enterprise
IPCE-MEDIAKIT

Cisco UCC Enterprise Media Kits

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
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