This table tracks end-of-life milestones for 117 Cisco Unified Contact Center Enterprise part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Contact Center Enterprise family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2018-03-31 to 2025-12-31. Open any part number for source details, replacement fields, and current availability options.
Total Products: 117 | Page 4 of 6
Cisco EA CC Suite - Pricing subject to config and eligib reqs
Cisco Paper based RTU with Agent & Port Counts
Cisco EA CC License Key - Version 10.x
Cisco Paper based RTU with Agent & Port Counts
Cisco EA CC License Key - Version 11.x
Cisco EA CC License Key - Version 11.5
Cisco HCS-CC Contact Center 11.0 Media Set
Cisco HCS-CC Upgrade Contact Center 11.5 Upgrade Media Set
Cisco HCS-CC Upgrade Contact Center 10.6 Upgrade Media Set
Cisco HCS-CC Upgrade Contact Center 11.0 Upgrade Media Set
Cisco IPCC GATEWAY FOR IPCC ENTERPRISE (Smart)
Cisco Media Kit for Unified ICM Enterprise 11.5
Cisco NAM Server Package with NIC
Cisco Advanced Services ICM Server
Cisco Multi-customer WebView II Server
Cisco CTI Siebel Agent
Cisco Enterprise Agent
Cisco IPCC Agent
Cisco 24 Cisco Toolkit Desktop, 1 Cisco Toolkit Supervisor Bundle
Cisco Toolkit Desktop For IPCC License
| Manufacturer | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|
| Cisco | EA-CC-SUITE | Cisco EA CC Suite - Pricing subject to config and eligib reqs | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | EA-CC10-BUNDLE-RTU | Cisco Paper based RTU with Agent & Port Counts | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | EA-CC10-LIC-KEY | Cisco EA CC License Key - Version 10.x | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | EA-CC11-BUNDLE-RTU | Cisco Paper based RTU with Agent & Port Counts | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | EA-CC11-LIC-KEY | Cisco EA CC License Key - Version 11.x | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | EA-CC115-LIC-KEY | Cisco EA CC License Key - Version 11.5 | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | HCS-CC-MEDIA-11 | Cisco HCS-CC Contact Center 11.0 Media Set | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | HCS-CC-MEDIA-115 | Cisco HCS-CC Upgrade Contact Center 11.5 Upgrade Media Set | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | HCS-CC-PUT-106 | Cisco HCS-CC Upgrade Contact Center 10.6 Upgrade Media Set | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | HCS-CC-PUT-110 | Cisco HCS-CC Upgrade Contact Center 11.0 Upgrade Media Set | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | ICME-PG-IPCCEE-SL | Cisco IPCC GATEWAY FOR IPCC ENTERPRISE (Smart) | 2023-09-20 | 2023-12-20 | 2025-12-31 |
| Cisco | ICMEH-MEDIA115-K9 | Cisco Media Kit for Unified ICM Enterprise 11.5 | 2018-04-20 | 2018-10-19 | 2021-10-31 |
| Cisco | ICS-10002 | Cisco NAM Server Package with NIC | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICS-12000 | Cisco Advanced Services ICM Server | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICS-13001 | Cisco Multi-customer WebView II Server | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICS-20220 | Cisco CTI Siebel Agent | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICS-20230 | Cisco Enterprise Agent | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPC-AGENT-LC | Cisco IPCC Agent | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPC-AGTCTD-BUND-L | Cisco 24 Cisco Toolkit Desktop, 1 Cisco Toolkit Supervisor Bundle | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | IPC-AGTCTD-L | Cisco Toolkit Desktop For IPCC License | 2016-06-01 | 2016-11-30 | 2019-11-30 |