Lifecycle record
CCX-12-ADD-K9 EOL & EOSL Dates
Cisco CCX 12.0 Add-on Licenses
Lifecycle status
In EOSL Phase
CCX-12-ADD-K9 reached its last date of support on 2023-08-31. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2021-01-23 |
|---|---|
| End of Sale (EOS) | 2021-04-23 |
| End of Service Life (EOSL) | 2023-08-31 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Unified Contact Center Express |
| Part Number | CCX-12-ADD-K9 |
| Release Date | 2018-10-30 |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2021-04-23 |
|---|---|
| End Of New Service Attachment Date: HW | 2021-05-01 |
| End Of Service Contract Renewal Date: HW | 2022-12-01 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco Unified Contact Center Express EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| CCX-10-N-S-LIC | Cisco CCX 10.0 STD Seat Qty 1 LICENSE ONLY | 2016-06-17 | 2016-12-16 |
| CCX-10-QM-LIC | Cisco CCX 10.0 Quality Manager Seat Qty 1 LICENSE ONLY | 2016-06-17 | 2016-12-16 |
| CCX-10-QM1SL | Cisco CCX 10.0 Quality Management Qty 1 LICENSE ONLY | 2016-06-17 | 2016-12-16 |
| CCX-10-S-1SL | Cisco CCX 10.0 STD Seat Qty 1 LICENSE ONLY | 2016-06-17 | 2016-12-16 |
| CCX-10-S-L-K9 | Cisco CCX 10.0 NEW STANDARD Server and 10 Seats LICENSE ONLY | 2016-06-17 | 2016-12-16 |
| CCX-11-12-E-E-UPAK | Cisco PAK - 11.x to 12.0, ENH-ENH | 2021-01-23 | 2021-04-23 |
| CCX-11-12-P-P-UPAK | Cisco PAK - 11.x to 12.0, PRE-PRE | 2021-01-23 | 2021-04-23 |
| CCX-11-12PP-SUPAK | Cisco PAK - 11.x to 12.0, PRE-PRE Seat | 2021-01-23 | 2021-04-23 |