Lifecycle record
CCX-UPG-REC-10-11 EOL & EOSL Dates
Cisco CCX 10 to 11 UPGRADE - Recording License Major Upgrade
Lifecycle status
In EOSL Phase
CCX-UPG-REC-10-11 reached its last date of support on 2023-09-30. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2020-03-12 |
|---|---|
| End of Sale (EOS) | 2020-09-10 |
| End of Service Life (EOSL) | 2023-09-30 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Unified Contact Center |
| Part Number | CCX-UPG-REC-10-11 |
| Model Number | CCX-UPG-REC-10-11= |
| Release Date | 2017-10-13 |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2020-12-09 |
|---|---|
| End Of New Service Attachment Date: HW | 2021-09-10 |
| End Of SW Maintenance Releases Date: HW | 2021-09-10 |
| End Of Service Contract Renewal Date: HW | 2022-12-07 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco Unified Contact Center EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| CCBU-LICENSE | Cisco CCBU License Document | 2023-09-20 | 2023-12-20 |
| CCX-UPG-10M-10-11 | Cisco CCX 10 to 11 UPGRADE - MS 10 Audio Port Major Upgrade | 2020-03-12 | 2020-09-10 |
| CCX10-11U-M-M-PACK | Cisco CCX 10 to 11 UPGRADE - MediaSense 10 Port Audio Session | 2020-03-12 | 2020-09-10 |
| CCX10-11U-R-R-S1 | Cisco CCX 10 to 11 UPGRADE - Recording License | 2020-03-12 | 2020-09-10 |