This table tracks end-of-life milestones for 32 Cisco Contact Center Suite part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Contact Center Suite family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2024-10-31 to 2024-10-31. Open any part number for source details, replacement fields, and current availability options.
Total Products: 32 | Page 1 of 2
Cisco Total Peak Concurrent Agent for Customer Collaboration Suite
Cisco Total Peak Concurrent Agent for Customer Collaboration Suite
Cisco Customer Collaboration Suite CVP Server v12.5
Cisco Non Production System- Customer Collaboration Suite v12.5
Cisco Total PCCE Concurrent Agent for Customer Collab Suite v12.5
Cisco IVR Port for Customer Collaboration Suite v12.5
Cisco IVR Port Metric for the Customer Collaboration Suite
Cisco IVR Port Metric for the Customer Collaboration Suite
Cisco Enterprise Agreement Contact Center Ent Suite - Top Level
Cisco Total UCCE Concurrent Agent for Customer Collab Suite v12.5
Cisco RTU with Agent and Port Counts
Cisco UCCE Media Kit v12.5
Cisco EA Version 12.5
Cisco ELA Contact Center Enterprise Agent - Tier A
Cisco ELA Contact Center Enterprise Agent - Tier B
Cisco ELA Contact Center Enterprise IB Mig Agent - Tier A
Cisco ELA Contact Center Enterprise IB Mig Agent - Tier B
Cisco ELA Contact Center Enterprise IB Mig Port - Tier A
Cisco ELA Contact Center Enterprise IB Mig Port - Tier B
Cisco ELA Contact Center Enterprise Mig Port - Tier A
| Manufacturer | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|
| Cisco | EA-CC-AGT-COUNT | Cisco Total Peak Concurrent Agent for Customer Collaboration Suite | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-AGT-COUNT2 | Cisco Total Peak Concurrent Agent for Customer Collaboration Suite | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-CVP-SVR-SL | Cisco Customer Collaboration Suite CVP Server v12.5 | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-NPS-C2-SL | Cisco Non Production System- Customer Collaboration Suite v12.5 | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-PCCEAGT-2-SL | Cisco Total PCCE Concurrent Agent for Customer Collab Suite v12.5 | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-PORT-2-SL | Cisco IVR Port for Customer Collaboration Suite v12.5 | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-PORT-COUNT | Cisco IVR Port Metric for the Customer Collaboration Suite | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-PORT-COUNT2 | Cisco IVR Port Metric for the Customer Collaboration Suite | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-SUITE-K9 | Cisco Enterprise Agreement Contact Center Ent Suite - Top Level | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC-UCCEAGT-2-SL | Cisco Total UCCE Concurrent Agent for Customer Collab Suite v12.5 | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-CC12-BUNDLE-RTU | Cisco RTU with Agent and Port Counts | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-IPCE12-5MKIT-K9 | Cisco UCCE Media Kit v12.5 | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | EA-VERS-12-5 | Cisco EA Version 12.5 | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | ELA-COL-CCAGT-A | Cisco ELA Contact Center Enterprise Agent - Tier A | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | ELA-COL-CCAGT-B | Cisco ELA Contact Center Enterprise Agent - Tier B | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | ELA-COL-CCIBMAGT-A | Cisco ELA Contact Center Enterprise IB Mig Agent - Tier A | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | ELA-COL-CCIBMAGT-B | Cisco ELA Contact Center Enterprise IB Mig Agent - Tier B | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | ELA-COL-CCIBMPRT-A | Cisco ELA Contact Center Enterprise IB Mig Port - Tier A | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | ELA-COL-CCIBMPRT-B | Cisco ELA Contact Center Enterprise IB Mig Port - Tier B | 2022-09-15 | 2022-10-15 | 2024-10-31 |
| Cisco | ELA-COL-CCMGPORT-A | Cisco ELA Contact Center Enterprise Mig Port - Tier A | 2022-09-15 | 2022-10-15 | 2024-10-31 |