This table tracks end-of-life milestones for 32 Cisco Unified Contact Center Hosted part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Contact Center Hosted family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2019-01-31 to 2019-01-31. Open any part number for source details, replacement fields, and current availability options.
Total Products: 32 | Page 2 of 2
Cisco License Certificate for Management Portal on Hosted
Cisco IPCC HOSTED PREMIUM AGENT - TIER 1
Cisco IPCC HOSTED PREMIUM AGENT - TIER 2
Cisco IPCC HOSTED PREMIUM AGENT - TIER 3
Cisco IPCC HOSTED PREMIUM AGENT - TIER 4
Cisco IPCC HOSTED PREMIUM AGENT - TIER 5
Cisco IPCC HOSTED STANDARD AGENT
Cisco CCH Web Interaction Mgr Agent Upgrade Basic to Advanced
Cisco CCH Web Interaction Mgr Server Upgrade Basic to Advanced
Cisco CCH Email Interaction Mgr Agent Upgrade Basic to Advanced
Cisco CCH Email Interaction Mgr Server Upgrade Basic to Advanced
Cisco IPCC HOSTED UPGRADE TO PREMIUM AGENT
| Manufacturer | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|
| Cisco | IPCH-PORTALAGT-L | Cisco License Certificate for Management Portal on Hosted | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-PREMAGT-T1-L | Cisco IPCC HOSTED PREMIUM AGENT - TIER 1 | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-PREMAGT-T2-L | Cisco IPCC HOSTED PREMIUM AGENT - TIER 2 | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-PREMAGT-T3-L | Cisco IPCC HOSTED PREMIUM AGENT - TIER 3 | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-PREMAGT-T4-L | Cisco IPCC HOSTED PREMIUM AGENT - TIER 4 | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-PREMAGT-T5-L | Cisco IPCC HOSTED PREMIUM AGENT - TIER 5 | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-STDAGT-L | Cisco IPCC HOSTED STANDARD AGENT | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-UCOL-AGT-L | Cisco CCH Web Interaction Mgr Agent Upgrade Basic to Advanced | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-UCOL-SVR | Cisco CCH Web Interaction Mgr Server Upgrade Basic to Advanced | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-UEMAIL-AGT-L | Cisco CCH Email Interaction Mgr Agent Upgrade Basic to Advanced | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-UEMAIL-SVR | Cisco CCH Email Interaction Mgr Server Upgrade Basic to Advanced | 2015-07-25 | 2016-01-23 | 2019-01-31 |
| Cisco | IPCH-UPGPREMAGT-L | Cisco IPCC HOSTED UPGRADE TO PREMIUM AGENT | 2015-07-25 | 2016-01-23 | 2019-01-31 |