Series lifecycle table

Cisco Webex Contact Center EOL List

This table tracks end-of-life milestones for 28 Cisco Webex Contact Center part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Webex Contact Center family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2025-11-30 to 2025-11-30. Open any part number for source details, replacement fields, and current availability options.

28 products

Cisco Webex Contact Center Series

Total Products: 28 | Page 2 of 2

Cisco / Cisco Webex Contact Center
A-CJP-NWFM2

Cisco Workforce Management Named Agent

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-NWFM2-O

Cisco Workforce Management Named Agent Overage

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-NWFT

Cisco WFO Analytics with Transcription Named Agent

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-NWFT-O

Cisco WFO Analytics with Transcription Named Agent Overage

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RS

Cisco Additional Recording Storage - Months Committed

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RS-HR

Cisco Additional Recording Storage - Monthly Hours Used

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RTS

Cisco Real Time Storage 50GB Monthly

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RTS-O

Cisco Real Time Storage Overage per 50GB

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
1