Series lifecycle table

Cisco Webex Contact Center EOL List

This table tracks end-of-life milestones for 28 Cisco Webex Contact Center part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Webex Contact Center family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2025-11-30 to 2025-11-30. Open any part number for source details, replacement fields, and current availability options.

28 products

Compare current Cisco Webex Contact Center models, specifications, pricing, and availability.

View Cisco Webex Contact Center Models & Pricing

Cisco Webex Contact Center Series

Total Products: 28 | Page 2 of 2

Cisco / Cisco Webex Contact Center
A-CJP-NWFM2

Cisco Workforce Management Named Agent

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-NWFM2-O

Cisco Workforce Management Named Agent Overage

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-NWFT

Cisco WFO Analytics with Transcription Named Agent

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-NWFT-O

Cisco WFO Analytics with Transcription Named Agent Overage

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RS

Cisco Additional Recording Storage - Months Committed

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RS-HR

Cisco Additional Recording Storage - Monthly Hours Used

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RTS

Cisco Real Time Storage 50GB Monthly

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
Cisco / Cisco Webex Contact Center
A-CJP-RTS-O

Cisco Real Time Storage Overage per 50GB

EOL
2022-05-25
EOS
2022-11-23
EOSL
2025-11-30
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