Lifecycle record
HCS-CC-MEDIA-116 EOL & EOSL Dates
Cisco HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set
Lifecycle status
In EOSL Phase
HCS-CC-MEDIA-116 reached its last date of support on 2023-09-30. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2020-03-12 |
|---|---|
| End of Sale (EOS) | 2020-09-10 |
| End of Service Life (EOSL) | 2023-09-30 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco HCS for Contact Center |
| Part Number | HCS-CC-MEDIA-116 |
| Release Date | 2017-10-13 |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2020-12-09 |
|---|---|
| End Of New Service Attachment Date: HW | 2021-09-10 |
| End Of SW Maintenance Releases Date: HW | 2021-09-10 |
| End Of Service Contract Renewal Date: HW | 2022-12-07 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco HCS for Contact Center EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| A-HSTD-CC-VAGNT | Cisco HCS for Contact Center Voice Agent License Subscription | 2020-03-12 | 2020-09-10 |
| HCS-CC-PUT-116 | Cisco HCS-CC Upgrade Contact Center 11.6 Upgrade Media Set | 2020-03-12 | 2020-09-10 |