Lifecycle record

Cisco ICM ENTERPRISE AVAYA CMS PG (Smart) EOL & EOSL Dates

Check Cisco ICME-PG-04-SL lifecycle milestones, source fields, replacement notes.

EOL & EOSL Dates and Details

ICME-PG-04-SL lifecycle data

End-of-Life Announcement (EOL)	2023-09-20
End of Sale (EOS)	2023-12-20
End of Service Life (EOSL)	2025-12-31
Manufacturer	Cisco
Category	Software
Product Series	Cisco Intelligent Contact Manager
Part Number	ICME-PG-04-SL
Model Number	ICME-PG-04-SL
Release Date	-
Replacement Part Number	N/A
Replacement Product Name	-

Lifecycle status

In EOSL Phase

Recorded lifecycle milestones in date order.

Official source fields and support milestones recorded for ICME-PG-04-SL.

Last Ship Date: HW, License	2023-12-20
Last Ship Date: App SW	12/20/2023
End Of New Service Attachment Date: HW	2023-12-20
End Of New Service Attachment Date: App SW	12/20/2023
End Of Service Contract Renewal Date: HW	2024-12-20
End Of Service Contract Renewal Date: App SW	12/20/2024
End of-Service-Life (EOSL)	2025-12-31
Official EOL Notice	View Official EOL Documentation

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Manufacturer	Part Number	Product Name	EOL Date
Cisco	ICM-PLR-LIC	Cisco Permanent license reservation for ICM	2023-09-20
Cisco	ICME-AGENTS	Cisco ICM Agent Licenses	2023-09-20
Cisco	ICME-BUNDLE	Cisco ICM Enterprise Bundle	2023-09-20
Cisco	ICME-CTITOOLKIT-SL	Cisco CTI Toolkit for regular ERI or ARI Agent (Smart)	2023-09-20
Cisco	ICME-CTTOOLKIT-NPS	Cisco CTI Toolkit for regular NPS agent (Smart)	2023-09-20
Cisco	ICME-ENT-NPS	Cisco ICM Enterprise Non-Production Suite	2023-09-20
Cisco	ICME-IVRPRT-LC	Cisco ICM ENTERPRISE THIRD PARTY IVR PORT LICENSES	2023-09-20
Cisco	ICME-IVRPRT-NPS	Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - NPS (Smart)	2023-09-20