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Series lifecycle table

Cisco Intelligent Contact Manager EOL List

This table tracks end-of-life milestones for 27 Cisco Intelligent Contact Manager part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Intelligent Contact Manager family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2025-12-31 to 2025-12-31. Open any part number for source details, replacement fields, and current availability options.

27 products

Cisco Intelligent Contact Manager Series

Total Products: 27 | Page 1 of 2

Cisco / Cisco Intelligent Contact Manager
ICM-PLR-LIC

Cisco Permanent license reservation for ICM

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-AGENTS

Cisco ICM Agent Licenses

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-BUNDLE

Cisco ICM Enterprise Bundle

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-CTITOOLKIT-SL

Cisco CTI Toolkit for regular ERI or ARI Agent (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-CTTOOLKIT-NPS

Cisco CTI Toolkit for regular NPS agent (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-ENT-NPS

Cisco ICM Enterprise Non-Production Suite

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-IVRPRT-LC

Cisco ICM ENTERPRISE THIRD PARTY IVR PORT LICENSES

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-IVRPRT-NPS

Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - NPS (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-IVRPRT-T1-SL

Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 1(Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-IVRPRT-T2-SL

Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 2(Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-IVRPRT-T3-SL

Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 3(Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-IVRPRT-T4-SL

Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - TIER 4(Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-PG

Cisco ICM ENTERPRISE PG LICENSES

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-PG-04-NPS

Cisco ICM ENTERPRISE NPS AVAYA (CMS or CMS-LESS) PG (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-PG-04-SL

Cisco ICM ENTERPRISE AVAYA CMS PG (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-PG-05-SL

Cisco ICM ENTERPRISE AVAYA CMS-LESS PG (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-REGAGT-NPS

Cisco Regular ICM Agent Licenses for NPS (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-REGAGT-T1-SL

Cisco Regular ICM Agent Licenses - Tier 1 (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-REGAGT-T2-SL

Cisco Regular ICM Agent Licenses - Tier 2 (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
Cisco / Cisco Intelligent Contact Manager
ICME-REGAGT-T3-SL

Cisco Regular ICM Agent Licenses - Tier 3 (Smart)

EOL
2023-09-20
EOS
2023-12-20
EOSL
2025-12-31
2