Lifecycle record
ICME-REGAGT-T1-SL EOL & EOSL Dates
Cisco Regular ICM Agent Licenses - Tier 1 (Smart)
Lifecycle status
In EOSL Phase
ICME-REGAGT-T1-SL reached its last date of support on 2025-12-31. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2023-12-20 |
|---|---|
| End Of New Service Attachment Date: HW | 2023-12-20 |
| End Of Service Contract Renewal Date: HW | 2024-12-20 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco Intelligent Contact Manager EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| ICM-PLR-LIC | Cisco Permanent license reservation for ICM | 2023-09-20 | 2023-12-20 |
| ICME-AGENTS | Cisco ICM Agent Licenses | 2023-09-20 | 2023-12-20 |
| ICME-BUNDLE | Cisco ICM Enterprise Bundle | 2023-09-20 | 2023-12-20 |
| ICME-CTITOOLKIT-SL | Cisco CTI Toolkit for regular ERI or ARI Agent (Smart) | 2023-09-20 | 2023-12-20 |
| ICME-CTTOOLKIT-NPS | Cisco CTI Toolkit for regular NPS agent (Smart) | 2023-09-20 | 2023-12-20 |
| ICME-ENT-NPS | Cisco ICM Enterprise Non-Production Suite | 2023-09-20 | 2023-12-20 |
| ICME-IVRPRT-LC | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT LICENSES | 2023-09-20 | 2023-12-20 |
| ICME-IVRPRT-NPS | Cisco ICM ENTERPRISE THIRD PARTY IVR PORT - NPS (Smart) | 2023-09-20 | 2023-12-20 |