Lifecycle record
ICME-SIEBELCRM-M EOL & EOSL Dates
Cisco Migrate Existing CTI Toolkit or CRM to Siebel CRM Conn.
Lifecycle status
End of Support (EOL Completed)
ICME-SIEBELCRM-M reached its last date of support on 2023-02-28. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2019-11-08 |
|---|---|
| End of Sale (EOS) | 2020-02-07 |
| End of Service Life (EOSL) | 2023-02-28 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Unified Intelligent Contact Management Enterprise |
| Part Number | ICME-SIEBELCRM-M |
| Release Date | - |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2020-05-07 |
|---|---|
| End Of New Service Attachment Date: HW | 2021-02-06 |
| End Of SW Maintenance Releases Date: HW | 2021-02-06 |
| End Of Service Contract Renewal Date: HW | 2022-05-05 |
| Last Date Of Support: HW | 2023-02-28 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco Unified Intelligent Contact Management Enterprise EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| ICM-AGTRPT-L | Cisco Agent Reporting License | 2016-06-01 | 2016-11-30 |
| ICM-AGTVOC-T1-L | Cisco ICM Voice Agent License Tier 1 - 0 to 199 | 2016-06-01 | 2016-11-30 |
| ICM-AGTWEB-T200-L | Cisco ICM Web Collaboration Agent - 200 to 499 | 2016-06-01 | 2016-11-30 |
| ICM-AWC | Cisco System Manager AW - Client | 2016-06-01 | 2016-11-30 |
| ICM-GTWSQL-L | Cisco SQL Server Gateway License | 2016-06-01 | 2016-11-30 |
| ICM-HDSSVR | Cisco Historical Database Svr Add on | 2016-06-01 | 2016-11-30 |
| ICM-ISECON-L | Cisco Internet Script Editor Connection License | 2016-06-01 | 2016-11-30 |
| ICM-NPSENT-EC | Cisco ICM Ent (includes Web Email) Non Prd Lab system | 2016-06-01 | 2016-11-30 |