Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-AGTRPT-L
Cisco Agent Reporting License
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Series lifecycle table
Cisco Unified Intelligent Contact Management Enterprise EOL List
This table tracks end-of-life milestones for 57 Cisco Unified Intelligent Contact Management Enterprise part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Intelligent Contact Management Enterprise family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2018-03-31 to 2023-09-30. Open any part number for source details, replacement fields, and current availability options.
57 products
Cisco Unified Intelligent Contact Management Enterprise Series
Total Products: 57 | Page 1 of 3
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-AGTVOC-T1-L
Cisco ICM Voice Agent License Tier 1 - 0 to 199
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-AGTWEB-T200-L
Cisco ICM Web Collaboration Agent - 200 to 499
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-AWC
Cisco System Manager AW - Client
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-GTWSQL-L
Cisco SQL Server Gateway License
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-HDSSVR
Cisco Historical Database Svr Add on
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-ISECON-L
Cisco Internet Script Editor Connection License
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-NPSENT-EC
Cisco ICM Ent (includes Web Email) Non Prd Lab system
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-NPSNAM-CP
Cisco ICM Hosted Edition Non Production for Partners
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-NPSNAM-EC
Cisco ICM Hosted Non Prod System for Customers
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-PIM02
Cisco ACD PIM - Cisco Call Manager
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-PIM06
Cisco ACD PIM - Avaya Definity (ECS) G3
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-PIM13
Cisco ACD PIM - Nortel Symposium
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-PIM19
Cisco ACD PIM - Aspect Contact Server
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-PIMIVR-L
Cisco IVR PIM License
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-PIMIVR-LC
Cisco IVR PIM License Certificate
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-PIMIVRADD-L
Cisco IVR PIM Addon License
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-SVRBASE-NT
Cisco ICM Base Server on Windows NT
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICM-SVRRDNT-L
Cisco Remote ICM Server Redundancy
- EOL
- 2016-06-01
- EOS
- 2016-11-30
- EOSL
- 2019-11-30
Cisco / Cisco Unified Intelligent Contact Management Enterprise
ICME-AGENTS-LC
Cisco ICM ENTERPRISE AGENT LICENSES
- EOL
- 2019-11-08
- EOS
- 2020-02-07
- EOSL
- 2023-02-28
| Manufacturer | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|
| Cisco | ICM-AGTRPT-L | Cisco Agent Reporting License | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-AGTVOC-T1-L | Cisco ICM Voice Agent License Tier 1 - 0 to 199 | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-AGTWEB-T200-L | Cisco ICM Web Collaboration Agent - 200 to 499 | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-AWC | Cisco System Manager AW - Client | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-GTWSQL-L | Cisco SQL Server Gateway License | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-HDSSVR | Cisco Historical Database Svr Add on | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-ISECON-L | Cisco Internet Script Editor Connection License | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-NPSENT-EC | Cisco ICM Ent (includes Web Email) Non Prd Lab system | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-NPSNAM-CP | Cisco ICM Hosted Edition Non Production for Partners | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-NPSNAM-EC | Cisco ICM Hosted Non Prod System for Customers | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-PIM02 | Cisco ACD PIM - Cisco Call Manager | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-PIM06 | Cisco ACD PIM - Avaya Definity (ECS) G3 | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-PIM13 | Cisco ACD PIM - Nortel Symposium | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-PIM19 | Cisco ACD PIM - Aspect Contact Server | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-PIMIVR-L | Cisco IVR PIM License | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-PIMIVR-LC | Cisco IVR PIM License Certificate | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-PIMIVRADD-L | Cisco IVR PIM Addon License | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-SVRBASE-NT | Cisco ICM Base Server on Windows NT | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICM-SVRRDNT-L | Cisco Remote ICM Server Redundancy | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICME-AGENTS-LC | Cisco ICM ENTERPRISE AGENT LICENSES | 2019-11-08 | 2020-02-07 | 2023-02-28 |