This table tracks end-of-life milestones for 57 Cisco Unified Intelligent Contact Management Enterprise part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Intelligent Contact Management Enterprise family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2018-03-31 to 2023-09-30. Open any part number for source details, replacement fields, and current availability options.
Total Products: 57 | Page 3 of 3
Cisco ICM ENTERPRISE GENERIC ERS PG
Cisco ICM ENTERPRISE AASTRA POINTSPAN ERS PG
Cisco IPCC GATEWAY FOR IPCC ENTERPRISE 2
Cisco Regular ICM Agent License Certificate
Cisco Siebel Connector for Desktop Agent
Cisco Siebel Conn. for Desktop Agent License Cert
Cisco ICME Siebel Connector Lic. for Regular ERI or ARI Agent
Cisco Migrate Existing CTI Toolkit or CRM to Siebel CRM Conn.
Cisco ICM V11.6 Version Selector
Cisco Media Kit for Unified ICM Enterprise and Hosted 10.0
Cisco Media Kit for Unified ICM Enterprise 11.6
Cisco Media Kit for Unified ICM Enterprise and Hosted 9.0
Cisco ICM SW Upgrade to 10.0 for UCSS Customers
Cisco ICM SW Upgrade to 11.5 for SWSS Customers
Cisco ICM SW Upgrade to 11.6 for SWSS Customers
Cisco ICM HOSTED ADVANCED SERVICES THROUGHPUT LICENSE CERTIFICATE
Cisco ICM HOSTED NIC MODIFICATIONS - MINIMAL
| Manufacturer | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|
| Cisco | ICME-PG-ERS-GNRIC | Cisco ICM ENTERPRISE GENERIC ERS PG | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICME-PG-ERS-POINT | Cisco ICM ENTERPRISE AASTRA POINTSPAN ERS PG | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICME-PG-IPCCEE2 | Cisco IPCC GATEWAY FOR IPCC ENTERPRISE 2 | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICME-REGAGT-LC | Cisco Regular ICM Agent License Certificate | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICME-SIEBEL | Cisco Siebel Connector for Desktop Agent | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICME-SIEBEL-LC | Cisco Siebel Conn. for Desktop Agent License Cert | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICME-SIEBELCRM | Cisco ICME Siebel Connector Lic. for Regular ERI or ARI Agent | 2019-11-08 | 2020-02-07 | 2023-02-28 |
| Cisco | ICME-SIEBELCRM-M | Cisco Migrate Existing CTI Toolkit or CRM to Siebel CRM Conn. | 2019-11-08 | 2020-02-07 | 2023-02-28 |
| Cisco | ICME-V11-6 | Cisco ICM V11.6 Version Selector | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICMEH-MEDIA100-K9 | Cisco Media Kit for Unified ICM Enterprise and Hosted 10.0 | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICMEH-MEDIA116-K9 | Cisco Media Kit for Unified ICM Enterprise 11.6 | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICMEH-MEDIA90-K9 | Cisco Media Kit for Unified ICM Enterprise and Hosted 9.0 | 2014-09-28 | 2015-03-29 | 2018-03-31 |
| Cisco | ICMEH-V100-K9-UPG | Cisco ICM SW Upgrade to 10.0 for UCSS Customers | 2016-06-01 | 2016-11-30 | 2019-11-30 |
| Cisco | ICMEH-V115-K9-UPG | Cisco ICM SW Upgrade to 11.5 for SWSS Customers | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICMEH-V116-K9-UPG | Cisco ICM SW Upgrade to 11.6 for SWSS Customers | 2020-03-12 | 2020-09-10 | 2023-09-30 |
| Cisco | ICMH-ADV1CPS-LC | Cisco ICM HOSTED ADVANCED SERVICES THROUGHPUT LICENSE CERTIFICATE | 2017-11-08 | 2018-05-09 | 2021-05-31 |
| Cisco | ICMH-NICMODMIN | Cisco ICM HOSTED NIC MODIFICATIONS - MINIMAL | 2020-03-12 | 2020-09-10 | 2023-09-30 |