Lifecycle record
ICMEH-V100-K9-UPG EOL & EOSL Dates
Cisco ICM SW Upgrade to 10.0 for UCSS Customers
Lifecycle status
In EOSL Phase
ICMEH-V100-K9-UPG reached its last date of support on 2019-11-30. Cisco support services are no longer available for this model. Recommended replacement: ICMEH-V110-K9-UPG.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2016-06-01 |
|---|---|
| End of Sale (EOS) | 2016-11-30 |
| End of Service Life (EOSL) | 2019-11-30 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Unified Intelligent Contact Management Enterprise |
| Part Number | ICMEH-V100-K9-UPG |
| Model Number | ICMEH-V100-K9-UPG= |
| Release Date | - |
| Replacement Part Number | ICMEH-V110-K9-UPG |
| Replacement Product Name | Cisco ICM SW Upgrade to 11.0 for SWSS Customers |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2017-02-28 |
|---|---|
| End Of New Service Attachment Date: HW | 2017-11-30 |
| End Of SW Maintenance Releases Date: HW | 2017-11-30 |
| End Of Service Contract Renewal Date: HW | 2019-02-26 |
| Official EOL Notice | View Official EOL Documentation |
More Cisco Unified Intelligent Contact Management Enterprise EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| ICM-AGTRPT-L | Cisco Agent Reporting License | 2016-06-01 | 2016-11-30 |
| ICM-AGTVOC-T1-L | Cisco ICM Voice Agent License Tier 1 - 0 to 199 | 2016-06-01 | 2016-11-30 |
| ICM-AGTWEB-T200-L | Cisco ICM Web Collaboration Agent - 200 to 499 | 2016-06-01 | 2016-11-30 |
| ICM-AWC | Cisco System Manager AW - Client | 2016-06-01 | 2016-11-30 |
| ICM-GTWSQL-L | Cisco SQL Server Gateway License | 2016-06-01 | 2016-11-30 |
| ICM-HDSSVR | Cisco Historical Database Svr Add on | 2016-06-01 | 2016-11-30 |
| ICM-ISECON-L | Cisco Internet Script Editor Connection License | 2016-06-01 | 2016-11-30 |
| ICM-NPSENT-EC | Cisco ICM Ent (includes Web Email) Non Prd Lab system | 2016-06-01 | 2016-11-30 |