Lifecycle record
SVS-HCC-SUPT-BA EOL & EOSL Dates
Cisco Basic Support for Hosted Contact Center
Lifecycle status
In EOSL Phase
SVS-HCC-SUPT-BA reached its last date of support on 2020-04-02. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2019-10-04 |
|---|---|
| End of Sale (EOS) | 2020-01-03 |
| End of Service Life (EOSL) | 2020-04-02 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Subscription HCS for Contact Center |
| Part Number | SVS-HCC-SUPT-BA |
| Release Date | - |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2020-04-02 |
|---|---|
| Official EOL Notice | View Official EOL Documentation |
More Cisco Subscription HCS for Contact Center EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| A-HSTD-CC | Cisco HCS for Contact Center Subscription | 2019-10-04 | 2020-01-03 |
| A-HSTD-CC-AGNT | Cisco HCS for Contact Center Agent License Subscription | 2019-10-04 | 2020-01-03 |
| A-HSTD-CC-AGNT-CCX | Cisco HCS for Contact Center Express Agent License Subscription | 2019-10-04 | 2020-01-03 |
| A-HSTD-CC-AGNT-RY | Cisco HCS for Contact Center Agent Autoexpand | 2019-10-04 | 2020-01-03 |
| A-HSTD-CC-AGNTX-RY | Cisco HCS for Contact Center Express Agent Autoexpand | 2019-10-04 | 2020-01-03 |
| A-HSTD-CC-INIT | Cisco HCS for Contact Center Subscription | 2019-10-04 | 2020-01-03 |
| A-HSTD-CC-LIC-CCX | Cisco HCS-CC Contact Center - One-time License | 2019-10-04 | 2020-01-03 |