This table tracks end-of-life milestones for 354 Cisco Unified Contact Center Express part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Contact Center Express family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2017-08-31 to 2024-07-31. Open any part number for source details, replacement fields, and current availability options.
Total Products: 354 | Page 17 of 18
Cisco CCX 8.5 UPGRADE - 80 to 8.5 Qty 1 CR-QM Seat LICENSE ONLY
Cisco CCX 8.5 UPGRADE - 80 to 8.5 Qty 1 CR-AQM Seat LICENSE ONLY
Cisco CCX 8.5 UPGRADE - 8.5 to 8.5 Qty 1 QM-AQM Seat LICENSE ONLY
Cisco CCX 8.5 autoexpanded eDelivery PAK
Cisco CCX 8.5 NEW Apprise Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW Adv Quality Manager Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW Call Recording Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW ENH Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW ENH HA (Dual Server Cluster) Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW PRE Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW PRE HA (Dual Server Cluster) Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW Quality Manager Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW STD Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW Workforce Manager Seat Qty 1 LICENSE ONLY
Cisco CCX 8.5 NEW-Product, UCSS eDelivery LICENSES ONLY
Cisco CCX 8.5 NEW - eDelvery LICENSES ONLY
Cisco CCX 8.5 NEW PRE Outbound IVR Port Qty 1 LICENSE ONLY
Cisco CCX 8.5 UPGRADE - eDelivery LICENSES ONLY
Cisco CCX 8.5 UPGRADE-Product, UCSS eDelivery LICENSES ONLY
Cisco CCX 8.5 UPGRADE - 7.0 to 8.5 Qty 1 ENH-ENH Seat LICENSE ONLY
| Manufacturer | Part Number | Product Name | EOL Announcement | End of Sale (EOS) | End of Service Life (EOSL) |
|---|---|---|---|---|---|
| Cisco | L-CCX-85-85U-CQMS1 | Cisco CCX 8.5 UPGRADE - 80 to 8.5 Qty 1 CR-QM Seat LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-85UCAQMS1 | Cisco CCX 8.5 UPGRADE - 80 to 8.5 Qty 1 CR-AQM Seat LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-85UQAQMS1 | Cisco CCX 8.5 UPGRADE - 8.5 to 8.5 Qty 1 QM-AQM Seat LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-E-PAK | Cisco CCX 8.5 autoexpanded eDelivery PAK | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-AP-LIC | Cisco CCX 8.5 NEW Apprise Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-AQM-LIC | Cisco CCX 8.5 NEW Adv Quality Manager Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-CR-LIC | Cisco CCX 8.5 NEW Call Recording Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-E-LIC | Cisco CCX 8.5 NEW ENH Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-EHA-LIC | Cisco CCX 8.5 NEW ENH HA (Dual Server Cluster) Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-P-LIC | Cisco CCX 8.5 NEW PRE Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-PHA-LIC | Cisco CCX 8.5 NEW PRE HA (Dual Server Cluster) Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-QM-LIC | Cisco CCX 8.5 NEW Quality Manager Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-S-LIC | Cisco CCX 8.5 NEW STD Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-N-WFM-LIC | Cisco CCX 8.5 NEW Workforce Manager Seat Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-NEW | Cisco CCX 8.5 NEW-Product, UCSS eDelivery LICENSES ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-NEW-LIC | Cisco CCX 8.5 NEW - eDelvery LICENSES ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-NOBIVRLIC | Cisco CCX 8.5 NEW PRE Outbound IVR Port Qty 1 LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-UPG-LIC | Cisco CCX 8.5 UPGRADE - eDelivery LICENSES ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX-85-UPGRADE | Cisco CCX 8.5 UPGRADE-Product, UCSS eDelivery LICENSES ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |
| Cisco | L-CCX70-85U-E-E-S1 | Cisco CCX 8.5 UPGRADE - 7.0 to 8.5 Qty 1 ENH-ENH Seat LICENSE ONLY | 2014-02-24 | 2014-08-25 | 2017-08-31 |