Series lifecycle table

Cisco Unified Intelligent Contact Management EOL List

This table tracks end-of-life milestones for 7 Cisco Unified Intelligent Contact Management part numbers. For each record it lists the key dates published in Cisco lifecycle notices: the EOL announcement date, End-of-Sale (EOS), and End-of-Service-Life (EOSL). The Cisco Unified Intelligent Contact Management family has no single end-of-life date; milestones are set per part number, so use the table to find the exact SKU you operate. Across this series, EOSL dates range from 2018-03-31 to 2018-03-31. Open any part number for source details, replacement fields, and current availability options.

7 products

Cisco Unified Intelligent Contact Management Series

Total Products: 7 | Page 1 of 1

Cisco / Cisco Unified Intelligent Contact Management
ICME-ARIAGT-M

Cisco MIGRATION FROM REGULAR OR ERI TO ARI

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Intelligent Contact Management
ICME-ARIAGT-T1

Cisco ARI Agent Licenses - Tier 1

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Intelligent Contact Management
ICME-ARIAGT-T2

Cisco ARI Agent Licenses - Tier 2

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Intelligent Contact Management
ICME-ARIAGT-T3

Cisco ARI Agent Licenses - Tier 3

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Intelligent Contact Management
ICME-ARIAGT-T4

Cisco ARI Agent Licenses - Tier 4

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Intelligent Contact Management
ICME-ERIAGT-T1

Cisco ERI Agent Licenses - Tier 1

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31
Cisco / Cisco Unified Intelligent Contact Management
ICMEH-V90-K9-UPG

Cisco ICM SW Upgrade to 9.0 for UCSS Customers

EOL
2014-09-28
EOS
2015-03-29
EOSL
2018-03-31