Lifecycle record
HCS-CC-AGNT-LE EOL & EOSL Dates
Cisco HCS-CC Agent Large Enterprise
Lifecycle status
In EOSL Phase
HCS-CC-AGNT-LE reached its last date of support on 2024-07-31. Cisco support services are no longer available for this model.
Last checked: 2026-06-16
EOL & EOSL Dates and Details
| End-of-Life Announcement (EOL) | 2022-01-31 |
|---|---|
| End of Sale (EOS) | 2022-08-01 |
| End of Service Life (EOSL) | 2024-07-31 |
| Manufacturer | Cisco |
| Category | Unified Communications |
| Product Series | Cisco Hosted Collaboration Solution for Contact Center |
| Part Number | HCS-CC-AGNT-LE |
| Release Date | - |
| Replacement Part Number | N/A |
Lifecycle Timeline
Recorded lifecycle milestones in date order.
Additional Information
Support milestones and the official source recorded for this model.
| Last Ship Date: HW, License | 2022-10-30 |
|---|---|
| End Of New Service Attachment Date: HW | 2022-08-01 |
| End Of Service Contract Renewal Date: HW | 2023-08-01 |
| Official EOL Notice | View Official EOL Documentation |
| Additional Information | The last day to attach or renew multiyear Software Support Services (SWSS) for perpetual Contact Center is August 1, 2022. Only single year contracts will be available after this date. Customers who need additional licensing and / or to renew software support should move to FLEX Contact Center. |
More Cisco Hosted Collaboration Solution for Contact Center EOL Dates
| Part Number | Product Name | EOL Announcement | End of Sale |
|---|---|---|---|
| HCS-CC | Cisco HCS And CCaaS Contact Center | 2022-01-31 | 2022-08-01 |
| HCS-CC-AGNT | Cisco HCS for Contact Center Agent | 2022-01-31 | 2022-08-01 |
| HCS-CC-AGNT-PSE | Cisco HCS-CC Agent Public Sector | 2022-01-31 | 2022-08-01 |
| HCS-CC-AGT-BST | Cisco HCS for Contact Center Burst license | 2022-01-31 | 2022-08-01 |
| HCS-CC-DIALPT | Cisco HCS-CC DIALER PORT | 2022-01-31 | 2022-08-01 |
| HCS-CC-IVR-PT | Cisco HCS for Contact Center IVR port | 2022-01-31 | 2022-08-01 |
| HCS-CC-LC | Cisco HCS-CC LICENSE SHEET | 2022-01-31 | 2022-08-01 |
| HCS-CC-MEDIA-125 | Cisco HCS-CC Upgrade Contact Center 12.5 Upgrade Media Set | 2022-01-31 | 2022-08-01 |