CP-8811-K9 – Five-Line IP Phone – Gigabit Ethernet – Enhanced UCL

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CP-8811-K9 Description

CP-8811-K9 is a Cisco IP Phone 8811 desk phone in the Cisco IP Phone 8800 Series, ordered for Cisco voice deployments that need five programmable line keys, a grayscale 5-inch display, and Gigabit Ethernet pass-through at the user desk.

For buyers comparing 8800 Series models, CP-8811-K9 keeps the same five-key voice endpoint role as CP-8841-K9, but the visible display requirement is different: the 8811 uses a grayscale display, while the 8841 uses a color display. CP-8851-K9 moves further into mobile-device and expansion-module use cases with USB, Bluetooth, and Cisco 8800 Key Expansion Module support documented by Cisco.

For order review, verify CP-8811-K9= as the Cisco charcoal ordering PID, Enhanced User Connect License coverage for Cisco Unified Communications Manager, PoE Class 2 or Cisco Power Cube 4 power, the call-control release, and whether the site requires a wall-mount kit, regional power cord, or the separate white CP-8811-W-K9= model.

Quick Specs

Parameter

Specification

Product ID

CP-8811-K9

Cisco ordering ID

CP-8811-K9=

Product family

Cisco IP Phone 8800 Series

Product type

Cisco IP Phone 8811 desk phone

Programmable line and feature keys

5

Display

5 in. 800 x 480 grayscale widescreen display

Integrated switch

10/100/1000BASE-T with LAN and co-located PC connectivity

Headset ports

RJ-9 analog headset port and auxiliary EHS port

PoE class

IEEE Power over Ethernet Class 2

Power input rating

0.917A, 48V DC

CUCM license

Enhanced User Connect License

CUCM support

Cisco Unified Communications Manager 12.5 and later

Dimensions and weight

9.02 x 10.13 x 1.57 in., 2.58 lb with handset

Application Scenarios

Knowledge-worker desk phones on Cisco call control

Use CP-8811-K9 for office users who need a Cisco 8800 Series voice endpoint with five programmable line keys and Unified CM registration covered by Enhanced UCL.

Desk cabling with a co-located PC

Choose this SKU when the phone sits between the access switch and a user PC, and the desktop cabling plan needs the Cisco-documented 10/100/1000BASE-T integrated switch.

Grayscale-display 8800 Series standardization

Select CP-8811-K9 when the bill of materials calls for the 8811 charcoal model and does not require the color-display 8841 or the USB, Bluetooth, and KEM expansion features documented for the 8851.

Product Comparison

Parameter

CP-8811-K9

CP-8841-K9

CP-8851-K9

Product family

Cisco IP Phone 8800 Series

Cisco IP Phone 8800 Series

Cisco IP Phone 8800 Series

Cisco ordering ID

CP-8811-K9=

CP-8841-K9=

CP-8851-K9=

Cisco model description

Cisco IP Phone 8811, Charcoal

Cisco IP Phone 8841, Charcoal

Cisco IP Phone 8851, Charcoal

Programmable line and feature keys

5

5

5

Display

5 in. 800 x 480 grayscale

5 in. 800 x 480 color

5 in. 800 x 480 color

Integrated switch

10/100/1000BASE-T

10/100/1000BASE-T

10/100/1000BASE-T

Headset and expansion features

RJ-9 analog headset and auxiliary EHS port

RJ-9 analog headset and auxiliary EHS port

USB, Bluetooth, and up to two Cisco 8800 Key Expansion Modules

PoE class

IEEE Power over Ethernet Class 2

IEEE Power over Ethernet Class 2

IEEE Power over Ethernet Class 3 before hardware version V08, Class 4 for V08 and above

CUCM license

Enhanced User Connect License

Enhanced User Connect License

Enhanced User Connect License

Approximate weight with handset

2.58 lb

2.58 lb

2.62 lb

  • In a CP-8811-K9 vs CP-8841-K9 comparison, the main table difference is display type: CP-8811-K9 is the grayscale 8811 model, while CP-8841-K9 is the color-display 8841 model.
  • The CP-8811-K9 vs CP-8851-K9 difference is the expansion and mobile-device feature set. CP-8851-K9 adds Cisco-documented USB, Bluetooth, and up to two 8800 Key Expansion Modules.
  • For buyers deciding which model to choose, the CP-8811-K9 comparison should start with display requirement, then check whether USB, Bluetooth, or key-expansion support belongs in the endpoint standard.

Selection Guide

1. Choose CP-8811-K9 for a grayscale 8800 Series desk phone

Select CP-8811-K9 when the standard endpoint is the Cisco IP Phone 8811 with five programmable line keys, a 5-inch grayscale display, and Gigabit Ethernet for a co-located PC.

2. Move to CP-8841-K9 when color display is required

Use CP-8841-K9 instead when the buyer wants the same 8800 Series desk-phone class but the endpoint standard requires a color 5-inch display.

3. Move to CP-8851-K9 when expansion or mobile features are part of the BOM

Review CP-8851-K9 when the user profile needs Cisco Intelligent Proximity, USB, Bluetooth headset options, or Cisco 8800 Key Expansion Module support.

4. Confirm licensing and power before release to quote

Match the order to Enhanced User Connect License coverage, Cisco Unified Communications Manager 12.5 or later, PoE Class 2 switching, or Cisco Power Cube 4 with the correct regional cord.

Ordering Checklist

Check Item

Confirmation Needed

Ordering Risk

Cisco PID

CP-8811-K9= for Cisco IP Phone 8811, Charcoal

Prevents the order from drifting to white CP-8811-W-K9= or another 8800 Series phone

User endpoint role

Five programmable line and feature keys

Keeps the phone matched to the user’s line and feature-button requirement

Display standard

5-inch grayscale display for the 8811

Avoids ordering CP-8811-K9 where the deployment standard requires the color-display 8841 or 8851

Desk Ethernet path

10/100/1000BASE-T integrated switch for the phone and co-located PC

Confirms the PC-behind-phone cabling plan before deployment

Voice platform

Cisco Unified Communications Manager 12.5+, Unified CME 10.0+, BE 6000, or HCS 8.6.2+ support

Keeps the endpoint tied to Cisco-documented call-control support

License tier

Enhanced User Connect License for CUCM connection

Prevents the phone from being paired with the wrong UCL entitlement

Power accessories

IEEE PoE Class 2 or Cisco Power Cube 4 with a country cord

Separates switch-powered desks from local-power deployments

Product Front

The following table describes the Cisco IP Phone 8800 Series Buttons.

The Cisco IP Phone 8800 Series has two distinct hardware types:

  • Cisco IP Phones 8811, 8841, 8851, 8851NR, and 8861—do not have a camera.
  • Cisco IP Phones 8845, 8865, and 8865NR—have a built-in camera.

1

Incoming call or voicemail indicator

2

Camera (Cisco IP Phone 8845 and 8865)

3

Feature and session buttons

4

Softkeys

5

Back, Navigation cluster, and Release

6

Hold, Transfer, and Conference

7

Headset, Speakerphone, and Mute

8

Voicemail, Applications, and Directory

9

Volume

Specifications

Packaging weight and dimensions included:
Weight 1.52 kg
Dimensions 28 × 25 × 8 cm
Parameter Specification Parameter Specification
Brand Cisco Product ID CP-8811-K9
Cisco ordering ID CP-8811-K9= Product family Cisco IP Phone 8800 Series
Product type Cisco IP Phone 8811 desk phone Color Charcoal
Programmable line and feature keys 5 Display 5 in. 800 x 480 grayscale widescreen display
Ethernet switch 10/100/1000BASE-T with two-port Cisco Ethernet switch PC connectivity Single LAN connection for phone and co-located PC
PoE class IEEE Power over Ethernet Class 2 PoE standards Compatible with IEEE 802.3af and 802.3at switch blades
Power input rating 0.917A, 48V DC Local power option Cisco IP Phone Power Cube 4 for non-PoE deployments
CUCM support Cisco Unified Communications Manager 12.5 and later Unified CME support 10.0 and later through fast track
BE 6000 support 8.6.2, 9.1.2, 10.5.2, 11.0 and later HCS support 8.6.2 and later using supported UCM versions
CUCM license Enhanced User Connect License Signaling protocol Session Initiation Protocol
Codec support G.711, G.722, G.722.2, G.729ab, iLBC, iSAC, OPUS QoS and discovery Cisco Discovery Protocol, 802.1Q/p, and LLDP-MED
Handset Wideband-capable RJ-9 handset Analog headset Wideband-capable RJ-9 audio port
AUX port Electronic hookswitch control with a third-party headset Speakerphone Full-duplex speakerphone
Foot-stand positions 35 degrees and 50 degrees Wall mounting Optional wall-mount kit available separately
Dimensions 9.02 x 10.13 x 1.57 in. excluding foot stand Weight 2.58 lb with handset
Operating temperature 32 to 104 degrees F (0 to 40 degrees C) Operating humidity 10% to 90%, noncondensing
Phone casing composition Polycarbonate ABS textured plastic Security slot Kensington Security Slot compatible

Get More Information

Need pricing, stock, or shipping details for the CP-8811-K9 ? Layer23-Switch can help you check current availability, lead time, and delivery options for this. Send us the part number, quantity, and destination country via live chat or email sales@layer23-switch.com for a fast quotation.

Quality Certifications

Customer Reviews

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4.8
(6 reviews)
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    Sandra Collins
    Posted on 31/01/2026
    Verified Buyer
    5.0

    Returned for our second order within weeks. No regrets.

    Danny Clark
    Posted on 28/01/2026
    Verified Buyer
    5.0

    They didn’t just take my order — they made sure I was ordering the right thing.

    Douglas Smith
    Posted on 28/12/2025
    Verified Buyer
    4.0

    Our operations manager asked to formalize Layer23 as a preferred supplier. Done.

    Father Gabriel
    Posted on 18/08/2024
    Verified Buyer
    5.0

    Blessed with a clear connection. Delivery was miraculous… or just efficient.

    VoIP Tech
    Posted on 05/04/2024
    Verified Buyer
    5.0

    Basic gigabit phone. Greyscale screen is fine for general staff. Reliability is key.

Questions & Answers

  • What is CP-8811-K9?

    CP-8811-K9 is a Cisco IP Phone 8811, an 8800-series desk phone focused on voice calling without higher-end wireless or video features.
  • How is CP-8811-K9 different from CP-8861-K9?

    CP-8811-K9 is a lower 8800-series model, while CP-8861-K9 adds richer accessory and connectivity capabilities for advanced users., during 8800-series desk phone standardization.
  • Does CP-8811-K9 have Bluetooth?

    CP-8811-K9 is often discussed because it lacks the Bluetooth capability found on higher 8800-series models such as 8851 or 8861.
  • What user profile fits CP-8811-K9?

    CP-8811-K9 fits standard office users needing a reliable color-display desk phone without video, Wi-Fi, or advanced wireless headset expectations.
  • Can CP-8811-K9 work with Cisco Unified Communications Manager?

    CP-8811-K9 works in Cisco call-control environments when firmware load, device package, provisioning, and security settings align., during 8800-series desk phone standardization.
  • Why does CP-8811-K9 fail after a phone swap?

    CP-8811-K9 swap issues often trace to MAC address entry, firmware mismatch, security profile, network VLAN, or TFTP reachability.
  • When is CP-8811-K9 the wrong phone?

    CP-8811-K9 is wrong for users who need video, Bluetooth headset support, Wi-Fi operation, or key-expansion-heavy call handling., during 8800-series desk phone standardization.
  • Which CP-8811-K9 purchase details matter most?

    CP-8811-K9 procurement checks firmware family, power method, region, color, accessory expectations, and lifecycle status before standardization., during 8800-series desk phone standardization.

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