CP-7861-K9 – Cisco IP Phone – VoIP Phone

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CP-7861-K9

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List Price: $2827 $139
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CP-7861-K9 Description

The Cisco IP Phone 7861 (CP-7861-K9) is a high-capacity, multi-line VoIP phone designed for receptionists, call attendants, and professionals who handle large volumes of calls daily. As the top model in the Cisco 7800 Series, it supports up to 16 programmable lines, enabling direct access to multiple extensions, shared lines, and speed dials.The 3.5-inch backlit grayscale display and tri-color LED line indicators make it easy to monitor call status at a glance. Built for high reliability, the 7861 offers full-duplex speakerphone performance and wideband audio, ensuring clear communication even in noisy environments.With dual 10/100 Ethernet ports, it allows both the phone and a PC to share the same network connection, reducing infrastructure costs. PoE Class 1 support simplifies deployment, and optional external power adapters are available for non-PoE setups. Fully compatible with Cisco Unified Communications Manager (12.5 and later) and Cisco Hosted Collaboration Solution, the CP-7861-K9 delivers enterprise-grade functionality at scale.

Quick Specs

Parameter

Specification

Lines Supported

16

Display

3.5-inch (396×162 pixel) grayscale, white backlight

Ethernet Ports

2× 10/100BASE-T RJ-45 (LAN & PC)

Codec Support

G.711 (A-law/μ-law), G.722, G.722.2, G.729ab, iLBC, OPUS

Speakerphone

Full-duplex

Headset Port

RJ-9 wideband-capable

PoE

IEEE 802.3af Class 1 (Max 3.84W)

Power Supply (Optional)

Cisco Power Adapter 3 (48V DC, 0.38A)

Dimensions (H×W×D)

207 × 265 × 28 mm (excluding foot stand)

Weight

1053 g

Operating Temperature

0°C to 40°C (32°F to 104°F)

Product Front

CP-7800-front

The Cisco IP Phone 7800 Series has distinct hardware types:

  • Cisco IP Phone 7811 No buttons on either side of the screen
  • Cisco IP Phone 7821 Two buttons on the left side of the screen
  • Cisco IP Phone 7841 Two buttons on either side of the screen
  • Cisco IP Phone 7861 16 buttons at the right edge of the phone

1

Incoming call or voicemail indicator

2

Line and feature buttons

3

Softkeys

4

Navigation (navigation ring and Select button

5

Hold, Transfer, and Conference

6

Speakerphone, Headset, and Mute

7

Voicemail, Applications, and Directory

8

Volume

Model Selection Guide – Cisco CP-7861-K9

  • Reception Desks & Call Attendants
  • The CP-7861-K9 is designed for receptionists and front-desk teams who manage multiple incoming lines. With 16 programmable keys and tri-color LEDs, it provides instant visual status of every line and quick call handling without navigating menus.
  • High-Volume Customer Support Centers
  • Perfect for busy customer service teams, the 7861 allows agents to juggle multiple calls, connect to supervisors, and quickly transfer customers to the right department. Wideband audio ensures clarity, reducing call repetition.
  • Healthcare & Hospital Switchboards
  • In hospitals, switchboard operators can use the 16-line capacity to handle patient calls, coordinate with doctors, and communicate with external vendors—ensuring critical information flows without delay.
  • Government Contact Hubs
  • Municipal service centers and public sector offices benefit from the 7861’s ability to manage a large number of extensions and incoming inquiries simultaneously, improving responsiveness.
  • Large Enterprise Administrative Teams
  • Administrative staff in corporate environments can program direct lines to executives, meeting rooms, and departments, streamlining internal communications and improving efficiency.

Specifications

Parameter Specification
Model Cisco IP Phone 7861 (CP-7861-K9)
Lines Supported 16
Display 3.5-inch (396×162 pixels), grayscale, white backlight
Ethernet Ports 2× 10/100BASE-T RJ-45 (LAN and PC ports)
Speakerphone Full-duplex
Headset Port RJ-9 wideband-capable
Codec Support G.711 (A-law/μ-law), G.722, G.722.2, G.729ab, iLBC, OPUS
PoE Support IEEE 802.3af PoE Class 1 (Max 3.84W)
Optional Power Supply Cisco Power Adapter 3 (48V DC, 0.38A)
Call Control Support Cisco Unified Communications Manager 12.5+, Cisco Hosted Collaboration Solution 8.6.2+
Dimensions (H×W×D) 207 × 265 × 28 mm (excluding foot stand)
Weight 1053 g
Operating Temperature 0°C to 40°C (32°F to 104°F)
Non-Operating Temperature -10°C to 60°C (14°F to 140°F)
Humidity Operating: 10% to 90%, non-condensing
Certifications CE, UL 60950, CSA, EN55022, FCC Part 15 Class B

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Discover unbeatable prices and fast shipping for the CP-7861-K9 Access the detailed CP-7861-K9 datasheet and ensure you’re getting the best deal with our reliable delivery service. Need assistance? Our free live chat support is here to help. For more information about the product and pricing, contact us via Live chat or email us at [email protected]

Quality Certifications

Customer Reviews

Write A Review
5.0
(3 reviews)
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1 Stars
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    Carol Peletier
    Posted on 10/09/2024
    Verified Buyer
    5.0

    Looks complicated but it’s very helpful. Seller was very kind.

    Receptionist
    Posted on 02/05/2024
    Verified Buyer
    5.0

    16 lines! I can see everyone’s status. Great phone for front desk.

    Purchasing
    Posted on 25/01/2024
    Verified Buyer
    5.0

    Needed these for admin staff. Quick turnaround.

Questions & Answers

  • Where does the Cisco CP-7861-K9 fit compared with 88xx models like CP-8811?

    CP-7861 is a value phone with 16 line keys, ideal for call-heavy roles like reception or retail counters. It lacks Bluetooth or USB, focusing on dependable SIP voice and presence keys.

  • Is CP-7861-K9 compatible with CUCM and Webex Calling?

    Yes. It supports both platforms for core telephony features. For advanced integrations, 88xx series may offer richer options.

  • Does CP-7861-K9 support PoE?

    Yes. PoE Class 1–2 typically suffices. Ensure the wiring closet has adequate budget for dense deployments.

  • Can I wall-mount CP-7861-K9?

    Yes, with optional kits. It’s common in hallways, labs, and counters.

  • Are headsets supported?

    RJ-9 headsets are supported. For USB or Bluetooth, consider 88xx models.

  • What security features apply?

    TLS/SRTP, 802.1X, and signed firmware. Lock local settings to maintain configuration integrity.

  • How to configure many line appearances?

    Use template-based provisioning to assign BLF keys and speed dials quickly across users.

  • What’s the display like on CP-7861-K9?

    A backlit grayscale display adequate for presence and menu navigation.

  • Tips for reducing support calls?

    Provide a quick card for transfer, park, and pickup keys. Use consistent button layouts across roles.

  • Troubleshooting?

    Verify VLAN/QoS, check handset cords, and confirm firmware alignment across a site.

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